The female office manager at our time of check-in was extremely rude, we did not feel welcome, and got our vacation off to a bad start. She was on the phone when we came into the office (being rude), didn't acknowlege us, when she did get off the phone there was no greeting like "Hi, welcome to....How may I help you". It was "Do you have a reservation" in a not too pleasant tone. Unfortunately we felt obligated to stay there, and hind sight being 20-20, we wished we would have just said nevermind we will find somewhere else to stay. The website where I made my reservation is also very deceptive (which I did inform the rude clerk). When you make your reservation online the room description next to the "select" button gives the appearance that that is the room you are reserving, but it's NOT. The room was nice, cute, clean, and comfortable, but it was difficult to overcome such a rude unwelcome beginning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC