Mr. [--], the self-proclaimed Innkeeper, would not answer the door when we rang the bell because we had our grandson with us and unbeknown to us, they do not accept kids. I found myself looking through the window in disbelief to see Mr. [--] just standing inside, right next to the door, looking at us in the rain getting wet and not even trying to address our needs or inquisitive stares. We had just travelled over a considerable distance to enjoy in the hospitality and warmth of the Dunbar House. There were some strong rain/snow storms and all of our clothes were getting wet. I was totally shocked to get this type of treatment. Very unprofessional Mr. [--]. I really find it quite hypocritical when a company claims one thing and acts completely differently. And I quote a historic bed and breakfast inn that offers guests fine accommodations, hospitality... this has not been my experience. Rich you should be ashamed of yourself. No apology or gracious gesture will repair this family's trust in your establishment. It is no wonder you are trying to sell the Dunbar House. You probably need to get out of the hospitality business. Seeing as though you now leave families standing outside in one of the worst rain/snow storms we have seen in years. Good luck to you sir. I hope such a misstep does not befall your journey, because it is very unpleasant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 April 2011
When people ring my doorbell, I answer the door…always. When people ring the FRONT doorbell, it rings in the kitchen, office, garage, apartment, greenhouse and laundry room, and does not stop ringing until the intercom is answered. When guests are scheduled to check in, I carry a portable and keep it on vibrate so that while I am with one guest, I am notified when another guest arrives and rings the front doorbell.
As you walk up to Dunbar House, the first door is the Dining Room door, which has an Ornamental door ringer that turns but does not ring as it is for decoration only. However, there is a sign bolted next to the door stating “Deliveries Only” which points to kitchen door, and another that reads “Reception” with arrows pointing to the front entrance where guests are received. There is also a visible sign at the foot of the steps indicating that reception is to the left.
I do not understand how you could state that you were standing at the door in the rain getting wet, as you can see by the photos on our website, that Dunbar House has an 8 Foot deep wrap-around porch which provides shelter from the elements.
I am sorry that you made plans to come to Dunbar House, and travelled over a considerable distance to enjoy Dunbar hospitality, not knowing whether or not I had accommodations for you, as you did not call me, or notify me in any way that you would be arriving. I’m also sorry that you did not call to inquire about Dunbar’s policies before traveling such a distance, as I would have let you know that Dunbar House is an intimate, romantic and private haven for adults only, and that this information is also posted on my website, as well as others, and on all literature.
I was checking guests into their room when we saw you peering into their bedroom window, which is by the front reception door, and I immediately answered the door. When I answered the door, you were the only person standing at the door, no one else was with you on the porch, and you stated to me that your family was in the car. I politely informed you that we were an adult only facility, and that Murphys Suites, which is down the street, accommodates children.
I am sorry that you felt that I was not able to meet you and your family’s needs due to the fact that Dunbar is an adult only facility.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC