We booked this hotel for a initial week of stay, after moving to Mountain View, CA

The only good thing about this hotel were its proximity to the downtown area.

The mattress in the room was of poor quality . The continental breakfast as mentioned on the site was a rip off. The only breakfast they serve is coffee and some muffins. That too they would open the office at 6.45 AM else usually at 7 AM for breakfast.

Stayed here on business in March and April 2008. This is a nice value for the price. Location has excellent access to Castro Street and nearby attractions. The hotel is on a busy commercial drag (W. El Camino Real), so there is some street noise. Also, I did witness a couple of instances of police activity (including one arrest with several police cars) along El Camino, so be alert.

Room was obviously renovated recently, but already has some minor wear (carpet stain, nail polish on the table, lamp that didn't work). The free Wifi was a nice perk, although needed to call down to get the system reset from time to time. There is a coffee maker, microwave, fridge, and iron in each room which all worked great. Room was cleaned well during my stay. Front desk staff was friendly. There is plenty of dining within an easy walk or drive including fast food establishments, an Italian restaurant across the street, coffee shops, and a frozen yogurt shop.

The hotel, at which I booked my stay, was rated as a 3-star hotel. I've used many sites for booking hotels and have used hotels.com also. I've always been pleasantly surprised with the accommodations and never been disappointed with the 3-star ratings. Unfortunately, this hotel was, at best, a 2-star and should be properly identified in the listings.

I arrived late to the office, and the customer care was fine. There were nor problems with that but the general condition of the property, especially the room, did not match my expectations of a 3-star hotel.

Ordered and got a queen double. Room was very small and the carpet was very stained.

Room was clean and bright. Good sized bathroom. Comfortable beds.

The free continental breakfast was coffee and commercially wrapped Danishes.