Ok, so three rooms we checked were a joke and nothing worked. We asked to leave, the lady, managers wife said we were beyond the cancellation policy. So we stayed. The sink did not work, molds everywhere, the pillows were nasty dirty, I took a picture. At night, they do not open the office door, just talk to you through the closed door, like they own gas station and you are a thug come to rob them.
When we came to complain at check out, the manager Andy I think his name started yelling, calling us names ( insulting my country and my people) saying that we want all for free ( as if charging people for treating them like pigs is ok) and refused to give out the info of the owner. The wife came out from the room and started yelling too.
So, bottom line, police was called and I am still trying to get my refund, which in my case is the least I should be demanding for. Dont spoil your stay at Morro Bay by staying with rude people like these. Not at least till they learn to treat their guests professionally!!!!!!!!!!!!!!
On fair note, the mattress was ok and the fireplace was ok. But it was not enough to make up for the rest!!!
- Bay View Hotel
- Bay View Morro
