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Residence Inn San Jose South/Morgan Hill – reviews, photos

3.0 of 5
18620 Madrone Parkway, Morgan Hill, CA 95037
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Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Ranked #2 of 12 hotels in Morgan Hill
4.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    10
    5
    3
    1
    1
Date Rating
San Jose, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Weekend Get Away”
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

My husband and I needed to just get away from the house so we went just a few miles away to Morgan Hill. It was Christmas Day so we really did not know if we would be able to find a room. Not only did we find a room but they gave us a Great Rate.
Everyone was so nice and the place is very clean. Carpets were clean, paint on the walls look fresh and all the counters were spotless.
It had a 2 burner stove, reregister and microwave. The bedding was first class. The bed had to be one of the most comfortable beds I have ever slept on in a hotel. Parking, not a problem and very well lit. Indoor swimming pool! They serve a full breakfast in the morning. The only thing missing for breakfast was toast.

We will go back for sure.

Room Tip: all room are good
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Papas01 about Residence Inn San Jose South/Morgan Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Top Contributor
79 reviews 79 reviews
Reviews in 63 cities Reviews in 63 cities
215 helpful votes 215 helpful votes
“Nice stay”
4 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

We spent two nights here in a one bedroom queen suite with separate living room where the kids slept on the queen sofa bed. One of the better Residence Inns we've stayed in as room was well maintained. Friendly and helpful staff. Breakfast was good enough with adequate variety and dining hall could accommodate the morning breakfast crowd comfortably.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Strabo about Residence Inn San Jose South/Morgan Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
93 helpful votes 93 helpful votes
“Comfortable and family friendly”
4 of 5 stars Reviewed 18 October 2011

No big complaints about our recent overnight at this hotel, where we stayed en route to the Renaissance Faire in nearby Casa de Fruita. For the past 2 years we've turned our annual trek to the Faire into a little mini-holiday by staying at this hotel the night before, where the kids can play in the pool. As last year, we stayed at this hotel in a 2-BR suite with our friends who also have a 10-year-old son. We found it, as last year, very clean, roomy and comfortable -- just fine for 4 adults and 2 kids. The 2-BR suite works well for us. The adults each get their own private bedroom with bathroom, and the two kids shared the sofabed in the living room. There is plenty of space in the living room for the kids to stretch out with Legos, and the small kitchen had everything we needed to have drinks in the evening and make coffee in the morning (bring your own). There are a lot of good nearby restaurants - we've enjoyed two different Italian restaurants that we found on yelp, and there is an In and Out Burger and quickie mart next to the hotel parking lot. The hotel is just off 101, making it convenient for travelers. The beds are comfortable, and the free wifi was plenty fast enough for three adults with laptops. I wouldn't say this is a destination hotel - it is squeezed in with other hotels and various chain restaurants just off 101, and doesn't have any grounds to speak of. But I give it 4 stars because it delivers exactly what we wanted for an overnight on our way to someplace else.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gingembre about Residence Inn San Jose South/Morgan Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA, USA
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
“Terrible, Unprofessional, Risky : Never Again”
1 of 5 stars Reviewed 10 October 2011
5
people found this review helpful

We arrived (my wife, 2 small kids and I) at 8pm and there was NO ONE at the front desk nor any staff member to be seen for 45 minutes (yes - 45 minutes). I went to the Mariott Coutyard next door to see if they could help and someone from there came over but even they could not locate the staff. After 45 minutes a guy shows up and says that a customer's toilet was clogged up - seriously dude : 45 minutes fixing someone's toilet when you have left everything else open !! OK - mistake 1 and I get it but no apology from the manager or anyone the next day, no acknowledgment that they had seriously messed up. I will never stay here or any Mariott Residence Inn again and I will never recommend the place to anyone.

Room Tip: Avoid the hotel altogether
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  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask travelwisher about Residence Inn San Jose South/Morgan Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMorganHill, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review
17 October 2011
Dear Travelwisher,
I just read your comments and am so very sorry for the inconvenience that you encountered at our hotel. I would love to speak with you regarding the incident however, I am not able to see your contact information via TripAdvisor. I would love to rectify the situation as we value your business. If you would like to speak with me please call the hotel and ask for the General Manager.
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San Francisco
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Home away from home”
5 of 5 stars Reviewed 9 October 2011

We have stayed several times during the last few years and have always had a very enjoyable stay. The property is maintained in near new condition. The staff members have always been very welcoming, helpful, and accomodating throughout each stay. The rooms are impeccably clean, nicely decorated, and have well equipped kitchen facilities. It is a great spot for a relaxing weekend away from the city. Located in a peaceful country setting close to San Jose, good shopping, restaurants, and country recreation.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RL100 about Residence Inn San Jose South/Morgan Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMorganHill, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review
17 October 2011
Dear RL100,
Thank you for taking the time to write a review of our hotel and for staying with us over the last few years! We do take great pride in our property and our service to our guests so hearing that we did a good job is always nice. Again, thank you for your time and business.
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Additional Information about Residence Inn San Jose South/Morgan Hill

  • Residence Inn Morgan Hill
  • Morgan Hill Residence Inn
Address: 18620 Madrone Parkway, Morgan Hill, CA 95037
Price range (per night):* INR6,948 - 12,339

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