Stay away from this place. They advertise online to bait you and then switch the room. I made a reservation online for a room with wifi, microwave, refrigerator and a fireplace. Yes, a fireplace. But what I got was a dirty room with flies and no microwave, no refrigerator and no fireplace.
I was in room 204 and it was gross. The carpets were stained and made my socks black. You could see the caked up dust in the parts of the carpet that no one vacuumed for ages such as the corner of the TV stand where it meets the wall or the corner of the room where the lamp sits. The bedspread had a yellow stain, I am pretty sure it was urine. The room I was in had horrible circulation which probably explains the flies in the room, buzzing around each other. I had to spend considerable time getting rid of them. But since there was no refrigerator and since there were probably other flies, I could not eat in that room or the lobby. Funny because they advertise for Papa John's on their keys and I really wanted that.
Also, it was pretty odd that it had a vanity mirror with bright lights for doing makeup, outside of the bathroom. And the soap in this place was really good considering how rundown and dirty the room is. I don't think your average traveler is the intended clientele.
I inquired about my room to the front and they told me that I had booked a regular room and that the fireplace rooms were all booked up despite what I bought and paid for earlier online. She said that the website made a mistake. I had to insist on a refund but all she could give me was the difference between that price and the lowest price on the website. Apparently rooms with no microwaves and no refrigerators cost the same as rooms with them.
What really makes this place a particularly shady operation is that even if I complained until they gave me a refund I would have no where to go. The places that are still available by the time you check in are a lot more expensive than they were earlier online. This place hiked the exact room range I was in by almost 50 percent more online on the day of my booking. So your choices are this horrible room or risk going out and maybe paying more for the same kind of room.
I tried to join Wyndham rewards before booking and it wouldn't work. I called the number and they are only available M-F 8 - 8.
- Ramada Hotel Monterey
- Ramada Monterey
- Monterey Ramada
