I chose this hotel based on it's location. And the location IS lovely!
The staff were all really wonderful, friendly and very helpful...
The lobby of this place was also really beautiful. Huge bay windows, a large fireplace, many comfy places to sit and enjoy the surf or sunset. All while listening to the piano playing, and enjoying an adult hot chocolate from the bar.
We tried the room service on our first night, and it was fantastic! Hot, fresh, and very fast! (the best veggie burger, I've ever had!)
These are the positives of this hotel...
Now.... The negatives:
After seeing how beautiful the lobby was, I was a little disappointed with our room. It's style was completely different from the rest of the hotel... Although, it was very clean.
My biggest complaints with the rooms are, the lack of a proper bathroom door! It slated and doesn't provide ANY privacy!
The 1 cup coffee maker didn't work. (part of it started to melt!)
Bottled water was provided in the room, however it was $6.00 for a medium sized bottle. There are vending machines, but none of them had water.
Although we had an ocean view, it's a walkway, not a balcony, but there is a privacy shade on the window, so you can see out.
There are a few minor changes that would make this hotel so much nicer.
A possible continental breakfast.
A shuttle to downtown Monterey. They charge $15.00 per day to park your car. Then you have to pay to park, wherever you go.
Someone to rake the beach access daily. We had to walk over a ton of seaweed to get on the beach.
Overall, our stay was pleasant. I just feel, a couple of changes, and this place would be fabulous!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Thanks you for taking the time to share your experience. We are always looking for ways to improve our facilities and service and we love to hear from our guests. I apologize about the coffee maker malfunctioning and hope we got it replaced. Just an FYI we do have complimentary coffee service in the Lobby every morning starting at 6am. And we’re working on those bathroom doors. We hope to have them all replaced in the next few months.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC