I'm stayed here several times and the service, down to the last person, has always been excellent and the rooms and facilities spotless. Ladies, I have well over a hundred facials and spa experiences and I can say this was of the top two worst. Do not go!!
I arrived at my appt for my facial the typical 15min early. I waited in a small, empty reception room for 7 minutes - an employee in her early 20's ducked her head in once and looked at me then ducked right back out, no greeting or ask for why I was standing there. A couple minutes she came back in and asked if she could help me and I explained I had an appointment. She took me in to the small "relaxation room" next to the reception area and asked me to wait. No offer of tea, coffee, water, bathrobe, bathroom or any other typical spa offering. This relaxation room is literally less than 10 feet and separated by a large glass double-door from the pool where several children (nothing against kids but most women go to the spa to get AWAY from the screaming, not be seated next to it). Several minutes later a young man in his 20's came in and asked if I would like some water... which he then produced in a 4-oz paper Dixie cup. No kidding.
By now, my facial was 10 minutes past due. I was the only customer. At the 14-15 min point, another young woman came in and said she was making the bed and would be with me in a few minutes. When she came back out, my service was now 20 min late in starting, 4 children were loudly enjoying the pool 10ft away, I had finished my 3oz of room-temperature water and was still in my clothes and winter coat.
I was taken to another room for my service which was very clean, but ladies, you'll need to bring your coathanger if you don't want to get undressed and throw your clothes on the back of a chair - no sign of a bathrobe, closet, bathroom, or coathanger for that matter.
It was a 50min service and did go the whole time despite starting late but the young girl providing the service, though very nice, really had no idea what she was doing. After 50 min of awkwardly applying creams she said, "Okay, we're done." and - no kidding - immediately got up and walked out the door. No "How was it?" No "Here's a mirror..." No "Can I get you anything?" Just "Okay, we're done" on her way out the door.
$145 dollars later, I left, now understanding why I hadn't seen a single other customer.
But wait, that's not all! I have normal skin. No sensativities, no alergies, no medications, not pregnant, don't smoke, nothing, and I'm in my late 30's. I've used the same skin cream (La Prairie) for years. Never had any reactions to a facial.... until now. I am now walking around Monterey with itchy, red, flaking skin covering most of the right side of my face from my forehead to under my chin. It looks really awful and feels like it looks.

I will happily return to this hotel for meals and the overnight stays - but I'll will avoid the "spa" like the plague.

From Liz at the front desk, to Mark ~ who does it all ~ to Rosa in catering who helped me out (unsolicited) with my "housekeeping" issues..hands down the best staff I've ever encountered. Add that to a beautiful hotel and location..can't go wrong!

We stayed at the Intercontinental and had a fabulous time. It is nestled right on the water and on the historic Cannery Row. The staff is great. We went down to the C Bar and the bartenders were wonderful. You can simply walk out of the Clement and go shopping on Cannery Row, go to the Aquarium, or have your choice of a variety of restaurants. Absolutely recommend it. Very clean and trendy rooms as well. Don't forget to go to the Wharf and see the seals.

The Clement is the only choice in Monterey area. Phenomenal location next to aquarium on cannery row. Beautiful views from ocea n view rooms. Very classy and stylish. Everything is thought of. A wonderful place to say. Very new property as well! Vince one of the managers was great to work with as well