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Back to DoubleTree by Hilton Hotel Monrovia - Pasadena Area

DoubleTree by Hilton Hotel Monrovia - Pasadena Area – reviews, photos

3.5 of 5
924 W. Huntington Drive, Monrovia, CA 91016
Hotel amenities
DoubleTree by Hilton Hotel Monrovia - Pasadena Area
Ranked #3 of 5 hotels in Monrovia
3.5 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    22
    22
    17
    7
    6
Date Rating
Fairfax, Virginia
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Worth another visit.”
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

I was a bit concerned with the hotel when I read some of previous reviews but decided to give it a try anyway as I will be in this area for a long while. FYI - I have stayed at most Hilton family hotels in this area - Hilton Glendale, Hilton Universal, Hilton Pasadena and Embassy Arcadia. So I have a comparison point.

Notably:
- Free full buffet breakfast coupons and drink coupons for elite HHonors members. The restaurant is kind of small so at times you might have to wait a bit to be seated.
- While close to freeway, i did not hear any freeway noise so assuming solid insulation.
- It gives 500 HHonors points for each night that you decline cleaning service.
- Close drive to many restaurants, especially authentic Chinese restaurants.
- The hotel deco is more contemporary. To some it might be a negative point solely due to the style but for me appealing. Bedding was comfortable to me. I agree with some reviews that room lighting can be improved. But overall fine with me.
- Wireless connection is not secured and at my room only 60% signal strength. Was told by the front desk there is a hard wired connection in the room. But it did not work. So this is definitely a negative.

Overall I feel it is a good value for the price I pay. I will stay here again.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Ask B2C2V about DoubleTree by Hilton Hotel Monrovia - Pasadena Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lplascencia, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review
23 January 2012
Dear B2C2V,

Thank you for choosing to stay with us during your recent trip to the area. I am glad to hear you enjoyed your stay and that the location and amenities were to your liking.

I apologize that the hard wired internet connection was not working in your room. If you ever notice anything not working in the future, please let us know and we’ll have our maintenance team correct the issue. As usual, if there is anything we can do to enhance our services please let us know. We look forward to welcoming you back again soon.

Sincerely,
Luis Plascencia
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Los Angeles, California
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“The ony place to stay during the Formula Drift events!”
5 of 5 stars Reviewed 11 January 2012

There we were looking for a great hotel to book for our exciting weekend at the Formula D races, for our sons birthday present. Our tripadvisor app led us to this doubletree. Once we reviewed the property online we called and found out they gave an extra discount to all Formula D event goers! So eager to get to the races we checked in that weekend and were pleasantley surprised... This place was even nicer than the photos. BTW the photos online do no justice to the hotel at face value. The price was great and we originally only booked one night but after such a nice time we decided to stay an extra night. They even upgraded our room and made the whole transaction so smooth and easy. They have a great staff, wonderful, breakfast and lovely bartender. A place for couples or the whole family!! There are tons of places to dine at nearby.... Can't wait to see you next time, and please always carry those yummy warm cookies!!!

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SLWDG about DoubleTree by Hilton Hotel Monrovia - Pasadena Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lplascencia, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review
13 January 2012
Dear SLWDG,

Thank you very much for taking the time to share your positive experience with us. I am very happy to hear that we were able to exceed your expectations and that our staff took such good care of you. We look forward to welcoming you back with our warm DoubleTree cookies again soon!

Sincerely,
Luis Plascencia
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Austin, Texas
1 review
“OK but far from great”
2 of 5 stars Reviewed 2 January 2012

The hotel was conveniently located near the Rose Parade and had a nice pool, but pool use was somewhat limited because they would chase us out of the pool area if we had any outside food by the pool, leaving us with having to buy pricey hotel food if we wanted to enjoy eating by the pool. It would also be much nicer if they would ban smoking by the pool. Service was fairly poor. It took multiple requests to get towels replenished. The lighting in the rooms needs an upgrade because there was no place to sit in the room that had what I would call good light, especially if you needed a brighter light.

Room Tip: Go for the larger rooms. There wasn't a great place to sit in the standard room. Note the standa...
See more room tips
  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Mary M about DoubleTree by Hilton Hotel Monrovia - Pasadena Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lplascencia, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review
4 January 2012
Dear Mary M,

Thank you for your recent stay at our hotel. I am glad you found the location convenient for visiting the Rose Parade and that you were able to enjoy the pool. We are very sorry you experienced an undesirable level of customer service during your stay with us. We use guest reviews as a way to provide insight, so we certainly appreciate your suggestions of improving the lighting in the guestrooms and banning smoking by the pool. We hope you’ll consider staying with us again, if your travels bring you back to the area.

Sincerely,
Luis Plascencia
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“DO NOT STAY HERE!!!”
1 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

Only bad things to say about this hotel. They literally applied my credit card to someone elses room charges and then refused to listen to me about it. Called the corporate office and they took care of it. They even told me that the General Manager of this hotel has refused to speak to them about this matter. There are 2 other hotels right in the same area. Stay at one of them.

Room Tip: Rooms at a different hotel would be best.
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Joel S about DoubleTree by Hilton Hotel Monrovia - Pasadena Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lplascencia, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review
21 December 2011
Dear Joel S,

Thank you for taking the time to write a review. I sincerely apologize for the unfortunate experience you had during your stay. Our guests’ satisfaction is very important to us and we are sorry you experienced an undesirable stay and level of customer service. This type of service is not typical of our hotel or staff and we hope you will consider staying with us again the next time you’re in the area.

Again, please accept our sincerest apologies for the inconvenience you experienced. If I can be of further assistance please, please feel free to contact me at LPlascencia@DoubleTreeMonrovia.com.

Sincerely,
Luis Plascencia
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Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Nice and clean room,love it.”
5 of 5 stars Reviewed 14 December 2011

Love the decoration of this hotel tho you can tell this was just being renoverted. But it is a nice changes. Internet is free and fast. Room is nice, modern and clean. Some reviewers don't like the slinding bathroom door, no tub shower and low bed, but it doesn't bother me at all. Parking is free too that was a plus. Overall, I have a really good experience here, good to see a modern nice hotel after long day out. The staffs was nice but you won't feel warm and welcome, they are just doing their business, but they are still doing good job. Tons of restaurant around.

Room Tip: Rooms that facing the pool are nice.:)
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Miu2000 about DoubleTree by Hilton Hotel Monrovia - Pasadena Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lplascencia, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review
16 December 2011
Dear Miu2000,

Thank you for the gracious comments. I am glad to hear you had a nice stay and that you enjoyed the hotel’s modern décor and the complimentary internet and parking. We hope to see you return again soon.

Sincerely,
Luis Plascencia
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Additional Information about DoubleTree by Hilton Hotel Monrovia - Pasadena Area

  • Doubletree Hotel Monrovia
  • Doubletree Monrovia
  • Monrovia Doubletree
Address: 924 W. Huntington Drive, Monrovia, CA 91016
Price range (per night):* INR6,392 - 9,449

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