We booked this hotel over the phone through hotels.com because it was close to the freeway as we were passing through. Upon arrival we were very disappointed! It took way too long to check in, was very dirty, felt unsafe as we were travelling with a small child, but were unable to cancel our reservation. They did give us a ground floor room so we could park next to our room upon request. However, little did we know the room was infested with bed bugs! Fortunately our child was not bitten, but I came home with over 20 bites. We also were able to see several of the bugs in the morning and brought the manager in to show her, but still no refund and little apology...DO NOT STAY HERE unless you would like some unwanted company!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC