First off, the Front Lobby and the Front Desk Staff are outstanding. The decor in the lobby was very modern and inviting. Just what a Front Lobby should look like. The staff were very helpful as well. I asked for an early check-in at 12 noon, and they were able to do it! (For two rooms!) I was very surprised at that.
As for the rooms, they were very clean and comfortable. Again, just what a hotel should be like. The smell was great. The beds were very comfy. (The pillows were amazing!) The sink, showers, and toilets were running great. Very strong water pressure from the showers and sinks. Hot water was hot, cold water was cold. I loved their blinds here because I love to be in the dark when I wake up from my slumber. When they are closed, you will be in complete darkness. I loved that! The HDTV with actual HD channels was a plus. (Some hotels, I will not name, have HDTVs but do not support HD channels.) I got to watch my favorite basketball team play while I was away from home! Room Service was quick to respond. I felt like I was bugging them but they came to my room with a wine opener and extra towels while still having a big smile on their faces.
About the Pool & Jacuzzi Area, one word: Relaxing. I spent about two hours here because it was THAT relaxing. I took a dip in the pool which was fairly large for this size hotel. They also had a Children's size pool which was only 1 feet. They had an outdoor fireplace right in front of the jacuzzi. I adore what they did with this area. They left neatly folded towels everywhere in this area just in case if you forgot yours in your room. It looked spectacular. Also, Brandon's Restaurant is just outside the pool gate. They have a Happy Hour special in which I brought to the jacuzzi side! I got a little tipsy which was great.
My stay here was supposed to be Friday and Saturday night. Something unexpected came up which had me stay Sunday night. I asked the Front Desk if that was possible, and it was! Only exception was I just had to move to two different rooms because another guest had those rooms booked already. So I just moved to the different room with ease while the stay was at the same rate!
I give this hotel a 10/10. You can see the staff here have been working really hard to make their customers & guests happy. They succeeded with myself, my mother, my father and his two friends. We all enjoyed our stay. We would like to thank Raymond, Nicole, Phuong, and the rest of the staff at The Beverly Heritage Hotel! We look forward to visiting again because we won't go anywhere else.
- Narridda Sao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
Thank you so much for your fantastic review of The Beverly Heritage Hotel. We will be sure to extend your favorable comments to our staff and congratulate them for their extraordinary service. It’s wonderful to read that you had an opportunity to join us at Brandon’s for happy hour and found some time to relax at the Jacuzzi. To learn that we’ve become your favorite hotel is such a compliment and we can’t wait to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC