Had a quick one night stay here and overall it was nothing special but clean, comfortable and was a good value for the money. Breakfast included was a nice addition as well as free wireless internet.

This hotel seems to be very well run. Elevators, hallways, etc. could use some renovations for a 3.5 star hotel, but overall I like how attentive the staff is and the in-room amenities are up to par with a 4 star.

The location is convenient, but there is nothing around within walking distance so you'll need a car unless you want to eat at their restaurant (which is also very good).

My room was spacious but needed refurbishing and lacked some amenities. The only thing that was really bad though was the laundry service -- by far the worst I've ever experienced. However, the surprisingly good food, and incredibly thoughtful and courteous staff helped offset most of the negatives. I'll probably try a different hotel next time I'm in the area though.

We came here after our Disneyland trip and picked BHH for the convenient location to San Fran, Santa Cruz and California's great America. We had made our reservation 3 months in advance and had pre-payed. We checked in at around 9 o-clock and I was very disappointed at how I was treated by the guy checking us in. The first guy was on the phone when I came in and he held up his index finger to me and that was that. I waited patiently for him to get off the phone but before he was finished another guy cam out and started helping me. I felt like I was inconveniencing him and he acted like he had more important things to do. He gave me the usual info and let me know that pool area would be closed on the day of our checkout. I asked him if they were pretty booked for the weekend and he replied "not really" and walked away. When I went up to the room I was extremely disappointed in the location of the room, it was at the very end of the hall next to the maids closet and the bedroom window faced the noisy freeway. Having asked it they were pretty full that weekend I was a little shocked that they stuck us in this corner ( I did notice that the check in sheet said TWO CHILDREN in CAPS, maybe they thought my kids would disturb someone else?) I was too tired from all the driving/sightseeing of the day to ask for another room and just decided to make the best of it. We loved the furniture, bedding, soaps, linens and pretty much everything about the room even down to the coffee creamers. The only complaint about the room itself would be the loud ventilation system and the freeway noise from the window. The pool area was awesome and we enjoyed many swims. We did have to call for towels all three times and the jets in the jacuzzi did not all work. Upon checkout the rate that was in my confirmation letter was different then the rate that was on my bill by more then $200+ it took the lady at the desk more then 15 minutes to figure out how to get me the confirmed amount with the proper taxes and everything and not an extra charge on my credit card. Usually when I prepay it takes no time to check out and I was really glad that I came prepared with my original pre-payed confirmation letter. So take away check in/out and the noise it was a great stay and I would stay there again as long as we are promised a room away from the noise!