Everytime I have visted this hotel I have been disappointed in the staff and the quality of the rooms. I have had a broken fridge, broken phone, dented tv, and burn holes in the comforters, etc. I had made a reservation once, and when I arrived the day of my stay after check-in time, there was no clean room for us to stay in. I had to wait outside the room with all our luggage for 15 minutes before a maid even came to clean the room, and the manager was rude to me and did nothing to compensate us for our troubles. The staff is rude and would not even let me use my discount card that I printed off the Americas Best Value Inn website. They knock on the door before check-out time, and there are many stairs that are not conveniently located. The cheap rates is why we stay there, but the staff is what keeps us from staying there more often.
