We booked the room well in advance of our trip and decided to stay in the room with a jacuzzi as it was our last night in the USA of a long road trip. The room we got was dirty, smelly, had no jacuzzi and upon our investigation the only jacuzzi we could locate was outside which was dirty and not working. We asked at the front desk about the room but had no response that indicated we were in the wrong room. Having read reviews when we got home it became very apparent the room we paid for with the jacuzzi exists but we didn't get it. Noisey rooms too. On a positive note, decent breakfast, great underground parking and not far from LAX.
I wouldn't stay here again and would like my money back from the room that I actually booked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC