We spent a night at Sheraton Universal after a couple days in Disneyland and our engagment! A great stay this hotel has a beautiful lobby, free internet via wireless or desktop in their Link@ setup in the lobby. Nice restaurant for breakfast, lunch, dinner and room service. Universal is about a five minute walk away so fine if the weather's fine, otherwise there is a shuttle bus that runs from Universal. I wouldn't say the walk is any farther from Sheraton than Hilton though.

We were up on the 16th floor facing north in a corner suite. Nice view and enjoyable surroundings. Clean and well presented room. The bed was amazing!! Best sleep we had had all trip.

Went for a swim the next morning but it was pouring and pool/hot tub is outside so that brought an end to that!

Perfect Starwood stay - highly recommended.

Stayed for 4 nights to complete a Starwoods platinum challenge. Front desk staff very friendly but had a little trouble explaining just what the club floor rooms actually were - it was simple question but really seemed to stump the staff - was finally told the rooms were a little bigger than your standard room. Upon walking into my very small and a bit outdated room (espcially the bathroom), I felt sorry for those not staying on a club level as the room was very small so the non-club level rooms must be tiny. The television was smaller than any TV I have seen in the last three years in any hotel (travel a lot for business so I am out 1/2 of each month). The bathroom, as mentioned, could use an upgrade as well offering some new towels as the towels were very thin and frayed. To be honest, I have never stayed in a Sheraton and am comparing this to a Starwoods Westin so maybe this is not a fair comparison. After night one, thought about checking out and going up the hill the Hilton but then went to the fitness center. The fitness center is one of the best ones that I have been in a hotel outside a hotel giving you a pass to a local health club. The fitness center alone kept me at the hotel all 4 nights. Good to see that the Sheraton understands that business travellers do work out and like to have a wide variety of cardio and weights to choose from. Asked my business asscociate staying at the Hilton about their work out facilities (she is also an avid fitness person) and she was not impressed so I stayed put for the four days. The executive lounge is nothing to write home about. It is your standard lounge - did find it strange that they did not offer coffee or soda throughout the day but perhaps this is because this is more a family/tourist hotel versus a business hotel (?). Not sure I would stay here again on business. When it was booked I chose it due to the challenge and to be near my business associates staying at the Hilton.

A wonderful Hotel with fantastic surroundings easy access to the metro train system nice rooms nice breakfast very friendly staff couldn't have asked for more would love to go back and stay longer next time.

We went there from January 14-16. My daughter and I wanted to stay close to Universal Studios for our long weekend getaway.
I mentioned when I reserved for the room that we will be arriving late, so when we got to the reception there was Pancho forgot his last name. He seemed like he had a long day because he was in a hurry to get us checked in. I asked him if he could give us a nice view since it was our first time... he said yes yes.. when we got up to the 11th floor ... it turned out we got the freeway view.. not very nice. He spoke so fast, at 8pm.. after a long day of traveling, you cannot comprehend everything he is saying. Then I said until what time does the tram run.. he quickly replied..9 pm..
The night before I got an email from Chris Murdoch and he cc'd the other managers stating that if there is anything I need to notify them. I emailed the managers and I got a quick response from Sam. She was quick enough to take care of me and my daughter.
I have stayed at Sheraton Anaheim, Sheraton Norfolk, other Sheraton properties and I must say you have an excellent staff.. esp Sam. except for Pancho.

The other plus is the fact that the tram drops you off at the City Walk away from all the crowds. You have your own drop off spot.

The breakfast buffet was excellent as well. Breakfast staff are excellent service as well.


I highly recommend staying at Sheraton Universal.

Thank you so much to everyone and especially to Sherry "Sam"