Through a mistake due to my travel website, I ended up with a reservation to this hotel without my knowledge and was charged a cancellation fee by Rodeway Inn. When I called to discuss ways to remedy the situation, the owner was fiercely argumentative and wouldn't even provide simple information like confirming which travel website I booked the hotel from, which would help me independently resolve the charge issue.
What was really disturbing was that the owner actively lied to me in an attempt to provide an excuse as to why she couldn't even attempt to consider a refund. Her main claim was that the hotel was at capacity and they were actively turning away potential customers.
This is likely to be false because, believing that I didn't have a reservation in the area, I searched around for a hotel room myself the day of, and there were plenty of vacancies in the area. So in lieu of having real customers, the hotel decided to charge me for a reservation I never actually made. Aggravating it all, I only learned of the charge later when I went over my credit card statement; no bill or receipt or phone call or anything from the hotel itself, just a mysterious charge.
In short, this hotel may a fine place to stay but if you have any issues with your stay be prepared for ridiculous, overly defensive and argumentative customer service.
- Econolodge Los Angeles
- Econo Lodge Los Angeles
- Los Angeles Econo Lodge
