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Crowne Plaza Los Angeles International Airport Hotel – reviews, photos

3.5 of 5
5985 W. Century Blvd, Los Angeles, CA 90045
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Crowne Plaza Los Angeles International Airport Hotel
Ranked #114 of 293 hotels in Los Angeles
3.5 of 5 stars 624 Reviews
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624 reviews from our community

What travellers say about this hotel
  • Very nice(18)
  • Free shuttle(11)
  • Breakfast buffet(10)
  • Front desk staff(8)
  • Clean and comfortable(6)
  • Reasonable price(5)
  • Manhattan Beach(5)
  • Good night sleep(4)
  • Great location(4)
  • Would definitely stay(4)
Traveller rating
    117
    185
    147
    94
    81
Only show reviews for Family (105) | Couples (138) | Business (174)
Date Rating
Tahiti, French Polynesia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Not satisfied at all”
3 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

We stayed at the Crowne Plaza 3 nights but trust be, I made quite a few hotels around the airport and I think it was one of the worst. The noise of the outside was terrible. I could write the schedule of each plane arriving and departing during the night. You can also hear the noise coming from the street so I didn't sleep much during those nights.
Also you have to know that when you travel with a child and that you need 2 beds, your room will systematically have a connecting door with the next room.

The first night we had the pleasure to be woken up by our 2 neighbor girls at 3 am, they were just back from clubs. They were drunk and despite the fact that we knocked on the door many times they spoke very loudly until 5am ... we were sooo angry !!! They told us they would make an effort for the following night but when we changed our room it was really the same !
The rooms are quite old and small and the mattress uncomfortable.

The only good point is the starbucks in the lobby and the choice of 3 restaurants (Japanese, Italian and standard), but as you may know you can find this in other hotels.

  • Stayed February 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask doudou15 about Crowne Plaza Los Angeles International Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Gibbs, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review
16 February 2012
My sincere apologies for the difficulties you encountered during you recent stay with us here at the Crowne Plaza LAX. I especially want to apologize for the noise issues you experienced. Had we known about your noisy neighbors, we would have dispatched security to that room immediately.

On a positive note, we are currently undergoing an extensive renovation that will conclude in the fall of this year. I do hope that you will return after we complete the renovation to give us another chance.

Thanks so much for your comments!


Best regards,

Paul Gibbs
General Manager
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Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent Guest Services And Thursday Night Jazz Scene”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I have always received great service at this hotel. The front desk staff is most accomodating and willing to consider my needs. Thursday night stays provide an opportunity to attend a jazz set in the lounge...free of charge. The best value in town. Would also be remiss not to mention specifically Tony, who in and of himself is a reason to stay at this hotel and Mr Spates who is a manager par excellence. My appreciation and continued patronage to both

Room Tip: If a quiet room is required (near an airport), request a low odd number room location on a higher fl...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Gibbs, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review
13 February 2012
I am glad to hear that you enjoyed your recent stay with us and also happy that Ralph & Tony took such great care of you.

We wil be sure to share your positive comments with the entire team here at the Crowne Plaza Los Angeles Airport. Thanks for staying with us and we hope to see you again the next time your travels bring you to Los Angeles.

Best regards,

Paul Gibbs
General Manager
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Stockholm, Sweden
1 review
“Early departure from LAX? Stay at the Crown Plaza”
5 of 5 stars Reviewed 10 February 2012

Perfect place to stay if you need to be close to LAX, especially if you have an early flight, and the free shuttle is great service.
Also close to the rentals so you can easily turn in the car in the evening and not have to mess around with that in the moring of departure

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mikael T about Crowne Plaza Los Angeles International Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Gibbs, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review
13 February 2012
I am certainly glad to hear that you had a good stay with us here at the Crowne Plaza Los Angeles International Airport!

Our hotel strives to provide personal service to each and every one of our guests, and I will be sure to share your positive comments with the entire staff. Thanks for letting us know that we did a good job for you and we will look forward to seeing you on your next visit to Los Angeles.

Best regards,

Paul Gibbs
General Manager
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Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 2 February 2012

The hotel is very clean, very nice. It is an excellent hotel.

  • Stayed May 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Gibbs, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review
7 February 2012
I am glad to hear that you enjoyed your stay with us here at the Crowne Plaza Los Angeles Airport. We truly appreciate your patronage and thanks so much for taking the time to let us know we did a good job for you!

Best regards,

Paul Gibbs
General Manager
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Chicago, IL
Senior Contributor
41 reviews 41 reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
“Adequate for an airport hotel”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I stayed at this property for a layover from Chicago to Asia. Even though I arrived around 1pm the front desk staff let me check in early. The shuttle is pretty on time, and the driver is helpful. But the room has definitely seen its better days.
Even the hotel is close to the runway, I can barely hear the planes landing or taking off.

  • Stayed August 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jason C about Crowne Plaza Los Angeles International Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Gibbs, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review
2 February 2012
Thanks for the feedback on your recent stay with us here at the Crowne Plaza Los Angeles International Airport.

For your information, we are currently undergoing an extensive renovation that includes all guestrooms and public space. I hope that you will come back to experience our completely new hotel once we complete the renovation early this summer. My hope is that you will find us to be more than adequate, and in fact, an exceptional value!

Thanks again for your comments. We truly appreciate your patronage.


Best regards,

Paul Gibbs
General Manager
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Additional Information about Crowne Plaza Los Angeles International Airport Hotel

  • Crowne Plaza Los Angeles
  • Los Angeles Crowne Plaza
  • Crowne Plaza Lax
Address: 5985 W. Century Blvd, Los Angeles, CA 90045
Price range (per night):* INR6,503 - 10,282

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Crowne Plaza Los Angeles International Airport Hotel
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