We made phone reservations based on an undetermined medical need at UCLA Medical Center. We were told that they could accommodate us for a couple nights but then were completely booked for several weeks. Miraculously, accommodations became available to meet our needs. The property is updated with a limited size for the lobby and breakfast room. You can only make as much space available for such things as the building footprint (which is small) allows. We were made to feel EXTREMELY welcome and everything possible was done to meet our needs while my daughter was having surgery at UCLA and her daughter was undergoing the stresses of Mama in the hospital. The manager and the front staff are helpful and caring. The maids speak limited English and that causes slight confusion but once needs are communicated, they too, are equally helpful and caring. If you do not want maid service, be sure to utilize the DO NOT DISTURB signs (the night before so you won't be bothered the next morning early). The bed was very comfortable, nearly as comfortable as my sleep number bed at home, and that is saying a lot from me as I have a severe back problem! Breakfast could be accomplished in your own room with coffee, tea, microwave and a fridge OR you could go downstairs to the snack room where a snack machine is available (expensive) and a Continental Breakfast of coffee, many types of tea, a variety of rolls, jelly, peanut butter, cream cheese and fruit (apples and bananas) and instant oatmeal are available. The room is small but there is no need to linger over this type of breakfast. My only complaint...and it is not limited to the hotel but shops in the area and UCLA Med. Ctr. as well, is the poor quality of toilet paper...worse than cheap tissue paper. Perhaps this is typical of California but is not a big problem in the areas that I am familiar with in my home state of Florida. There are shops of all types, including Trader Joe's and Ralph's where you can obtain groceries and beverages, all within 4-5 blocks...as is the UCLA Medical Center which has a shuttle that will pick you up right it front of the hotel. Just ask about it at the front desk and about the UCLA security escort if you should need such services. If there should be a problem that is unresolved, ask for Denise (who may be off site as she manages at least one other property) either in person or by phone and she will do her best to solve any situation that may arise. She is a cheerful, caring and most pleasant person who goes out of her way to make your stay a happy one!

This is a modest hotel with a very outdated and off-putting lobby. The parking is extremely cramped and difficult to negotiate on the side and front of the hotel. If you park in the front in the double spaces, you need to leave your keys. The parking spaces on the side are challenging, even for a small car (maybe the Smart car is an exception, but we did not see one.) The room on the third floor in the back was fine, quiet, included a microwave and small fridge, and safe as well as Internet access (Ask for the Internet access UN/PW when you check in.) It would appear that some rooms in the front are larger and have balconies. However, balconies facing the street would seem to have little value to us.
Breakfast is some coffee, roll or bagel or English Muffin, banana, and some cereals. The breakfast room is too small. Take the tray from the coffee machine in the room and use it to bring your breakfast back to your room. There is a Denny's right next door if you prefer a better breakfast. There are many restaurants in the area.
The hotel is within easy walking distance to UCLA campus, the Hammer Museum, Westwood shops and restaurants, Trader Joes, Ralphs, etc. It is also within 15 minutes (non rush hour) to the Getty Museum and, in the other direction, to the LACMA.
Really, the small lobby, breakfast room, and tiny parking spots are the worst parts of this hotel. Otherwise, the location and overall rooms are fine.

I made reservations over the phone for a 2 night stay, 11/3/11-11/5/11 for my daughter who had business at UCLA. When she checked in she also stated she would be checking out on Saturday, 11/5/11. I just got a call from her, its now Friday, 11/4/211, at 6:15pm, and the hotel packed up her things and said that room was taken and there was no other room for her! I didn't think it was necessary to get a written confirmation for her 2 night stay. I trusted the person with whom I made the reservation...what a mistake! What kind of hotel leaves a single young woman with no where to stay?

When we drove up to the Royal Palace we worrried that we had made a mistake booking this place, but decided to reserrve judgment until we went inside....We trust the TripAdvisor reviewers to steer us in the right direction.

Check-in was easy & efficient, especially because we had pre-paid via Hotels.com. We took our luggage up to the room & found that we had been upgraded to a suite (I have no idea why, but who cares why?). The suite was recently redone & everything was tastefully decorated. The bed was the most comfortable one I think I've ever slept in.

The location is great -- easy access from the freeway & within easy walking distance to tons of restaurants & shops,

Only a couple of gripes: at 8:30 on the morning we were going to check out, someone tried to open the door (I think it was Housekeeping); a couple of minutes later the front desk called & asked if we were ready to check out. Huh?! Check out time is noon.

Then, at checkout we asked the guy at the front desk where we could finnd a post office & he directed us to a location that does not have a post office, but it is within 1 block of a Mailboxes Etc.

Other than those 2 strange things, I would definitely stay at the Royal Palace again.