We stayed here with two other parties from our family for a funeral. Upon arrival we were greeted politely and the check in was smooth. We went up to our room and it was small as other reviews stated. What was not expected was the smell! It took us a bit to figure out what it was and as far as we can figure, it smelled like urine!!! NASTY is all I can say about that. As for the rest of the room, the bathroom was not very clean, the vent was caked with dirt and dust. The corners and baseboards of the room obviously had not been tended to in some time. The walls also had what appeared to be 'splatter' marks on them. We also saw what looked like blood on the elevator wall. The two other parties with us were charged 90 dollars extra than what they booked for online and when they brought it to the attention of the desk the morning of check out, he had no clue what they were talking about nor how to fix it. He said that it must be that the estimated taxes went up?!?!? He then had them wait until the manager could come in so that it could be remedied. This same person was unable to find hot cocoa mix for the beverage area at breakfast. And speaking of breakfast, it was fine.... except there was no fruit as stated there would be. The area this hotel is in is not the best.... We will certainly not be returning.
- Holiday Inn Van Nuys
- Holiday Inn Los Angeles
- Los Angeles Holiday Inn
