Cancelled my reservation 20 days in advance with the front desk and told everything was done. Got an email 3 weeks later saying that I no-showed and they charged me. When I called them to nicely talk about it the general manager Addison was rude, could hardly speak english and would not even think about taking care of it the right way or even compromising. I have never dealt with such a jerk in my life. I am sure the hotel is ok, but would not recommend it because the staff were horrible.

This hotel was recommended by our travel agent as a good place to stay on the night before our cruise out of Los Angeles (San Pedro). She was right: it was about a mile from the cruise terminal. Our room looked like one you would find in a top notch hotel in the 1880s. It was elegant and huge, with windows on two sides, and what looked like antique furniture.

The deal we were offered was one night's stay, breakfast, a shuttle to and from the cruise ship terminal and free secure parking for fourteen days, all for just $172. This is an excellent deal, considering that just parking at the terminal would have been $168. This hotel has found a good niche for itself, and we hope that it will continue to prosper from cruisers who choose to stay there.

We recently spent a pre-cruise night at this hotel in San Pedro and what a pleasant surprise it was. Very friendly staff and the hotel is very clean and nice. Breakfast was included along with a very spacious room. Close to the Gaffey Street Diner and several other restaurants. Not far from the cruise terminal and offers covered parking if you want to leave your car there. Shuttle to the pier is available from them for free and is right at one of the red trolley stops.

I've used this hotel several times for our cruise ship vacation. Stayed night before the cruise and we found it to be very comfortable, clean and located close to the cruise terminal. They do have a shuttle service but it's only a 3 min cab ride. About 20 min bus ride to down town Long Beach. A handful of restaurants near by, including couple of drug stores. As for the bad reviews I read here, I didn't see anything that concerned me. I would recommend this place for anyone looking for a good clean affordable place and not expecting a miracle. This is not a five star hotel and their rates set at par. Btw, not a whole lot to do around the neighborhood unless you are willing to drive or cab. Ps. I think they used to a part of Holiday Inn chain and I would say their rooms were better than the average H.I. room set up.