I was very favorably impressed with the experience at the Hotel Erwin this past weekend. From the moment of checking in, the staff were pleasant, helpful, and energetic. My room wasn't ready, so they put me in one of their suites, which was as large as an apartment. I loved the clean-but-funky aesthetic of the decor (not the bland, antiseptic feel of the other high end LA beach hotels). When the internet was down on Sunday morning for a short time, front desk manager Chip called me as soon as it was back up, and offered me a late check out to compensate for the trouble. They also kept my car in their parking after check out until I was ready to leave the area. The roof top bar is a very cool way to experience the frenetic energy of the Venice boardwalk. All in, I can't imagine a better place to stay in Venice or Santa Monica.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear ConstantTraveller76,
On behalf of the staff at Hotel Erwin, I would like to thank you for taking the time to write a review about your recent stay at our property.
The hotel staff was pleased to hear the positive feedback you had about them and I am glad to see you enjoyed the area around the hotel as well. We really appreciate the fact that you shared your positive experience with us and everyone else.
At Joie de Vivre we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hotel Erwin for your trip to Venice Beach. Should you return to Venice in the future I sincerely hope you will consider giving us the opportunity to show you our dedication to our guests and service.
Best Wishes,
Sean Castady
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC