We stayed for family of 6. There is a ferry to the Universal studio which is convenient. It is a bit of a walk to and fro the metro and is on a slope. Sheraton is a bit nearer to metro. Not much of a great scenic view. Staff
were mostly courteous but we encountered a female one (Sandra) that was rude. Alex at reception was great. Good if you want to spend most of your time at the studios, if not look closer to twon.

I have been staying at this property as a business traveler for over 8 years and must have over 200 nights logged here. From the management (Mr. "A", C.P.) to the front desk (Fidel) to the lounge with live piano (Ezra, Carlos) this hotel is *the* place to stay for business AND pleasure. It's less than a 5 minute walk from the doors of Universal Studios and minutes from BUR airport. 24 hours room service is always fast and reliable. At capacity the elevators can be tediously slow especially during breakfast and morning rush, but the staff compensates for this with an elevator attendant calling an elevator when he sees you walking past the front desk.

I see a lot of Hilton properties as a Hilton Diamond member and this is by far the most hospitable, genuine staff out there.

Ryan Anderson, California

We stayed here for a 3 nights stay in November '11, the hotel is nice and staff friendly, could be a little be more well decorated. Breakfast must be improved. location is great.

From the minute we drove up, all staff members were friendly, courteous and extremly helpful. We were upgraded to the 16th floor with the most beautiful view of the San Fernando Valley. Watched an amazing 'moon' set the next morning. This hotel was so convenient, the shuttle takes you right to Universal Studio and to the Metro if you want to see Hollywood and its attraction is only one stop away....The buffet breakfast, lunch and dinner is fantastic! Dont miss it! I had gotten a cold and the staff were very accommodationg, getting me extra tea, and honey. The room was very spacious we had the corner Alcove, the bathroom was beautiful and the shower delightful. The only down side we felt being from New York, is the price for parking, and Internet service....come now...that was a bit much....should be inclusive!