Service makes up for much.

The front desk staff works really hard to make sure that people feel welcomed and well served. The lobby is nice and there is very convenient free shuttle service to LAX.

It is clear that this hotel has been around for a while. Although they have kept up with all the changes that Sheraton requires, greater investment is needed to get the hotel to where it should be. For example, the light shade in the room had been torn and would not sit properly on the light. In trying to adjust it, I noticed that several other people had tried to do this and there where many holes in it where others had tried to make it work. This is a small thing, but it points to a lack of care.

The rooms seemed clean and the beds were comfortable.

I would return because of the service and the access to LAX.

I think this could’ve been one of the nearest hotels to LAX, it took us less than 5 minutes by free shuttle from the United terminal (terminal 7). Great location for a layover. Albeit an old hotel, the room was recently renovated, clean and cozy. There’s a Starbucks on the ground floor. One downside was that they didn’t give out free bottled water.

Hotel is located on the perimeter of LAX. No need to rent a car, hotel provides free shuttle. Hotel is always clean, starbucks in the lobby, bar, great restaurant called called Paparazzi. Rooms have been upgraded, very comfortable beds. We prefer to stay at the Sheraton Gateway as opposed to it's neighbor the Crowne Plaza. The Crowne is in desperate need of a face lift.

You will not be disappointed if staying at the Sheraton. If you travel through LA frequently, then this is the hotel for you.

By the time we got to the hotel, we expected to get about 5 hours of sleep before our early morning flight. But because the hotel was either understaffed or inefficient, we got into our room more than two hours later and ended up getting only 3 hours of sleep. Part of this was due to the fact that they provided no map to where their off-site parking was which they then proceeded to charge a ridiculous sum for 3 hours of parking. Don't stay at the Sheraton Gateway. Nothing more need be said.