I would say that I had a satisfying stay at the Hilton Checkers only because I was able to obtain a very, very good rate. Had I paid more, I would say that I would have been disappointed in the description of this hotel as "boutique." It seemed like a standard Hilton business hotel once you got inside. My room was clean and the bathroom was spacious. Furnishings were up-to-date. No problems with a/c. The front desk personnel, including the valet, were cordial and welcoming. Check-in was quick and easy. Three things were frustrating, however: 1) I'm not sure what kind of tv system the hotel uses, but there was terrible reception and images on the screen were always breaking up; 2) Valet parking was over $40/night plus tax. 3) The valet directed me to a self-park garage beneath an office building just next door to the hotel. Ample parking there and the overnight charge was $24. While the rate was low, I did not feel safe having to walk down a downtown Los Angeles street at 5:30 am and around the block to get to the entrance to the office building's parking elevators. The building seemed deserted. I saw a security guard at a desk one morning, but not the next day. I'm not sure where I'll stay the next time I have business in Downtown L.A. I had a great rate at the Hilton Checkers, but I really did not like the guest parking options. It may be back to the LAX area for me. Thanks to the nice folks at the Hilton Checkers for good service, though!

This is Hilton's only downtown Los Angeles hotel. It is near the very nice Sheraton and the monumental Westin Bonaventure and its prices are equivalent to theirs. But it is an old, cramped, inadequately renovated property with nothing to recommend it. I had to try three rooms before I found one without an overpowering smell. There's no executive lounge, so Diamond members get a coupon for an unimpressive breakfast in the small dining area off the lobby. Every request or suggestion was met with the weirdly proud assertion that "we don't have/do that because we are a boutique hotel". In this case "boutique" means small and old and not very nice. Stay at the Sheraton or the Westin -- or, if you prefer Hiltons, at the very nice Beverly Hilton a few miles away.

I am a Hilton Honors Gold member and have stayed in a plethora of Hilton Hotels throughout the World. The Checkers Hilton in downtown Los Angeles was certainly convenient but I do not view this property as a great representative of the brand. Of course, I knew prior to going it was a Hilton which is trying to assimilate in an old building which likely dates back to the 1920's. This translates into the probability of smaller rooms and may I say, small may not be the world to use as it related to my particular King room. It was smaller than small. If you put the bathroom and closet together, it equaled the size of my room.

In any event, the greeting process at the front entrance was none existent. Of course, it is possible the doorman was busy doing something else at the time of my arrival, but there was also no bellman available. Fortunately I was able to handle the luggage on my own and did so without a problem. The lobby is more modern and represents what one would expect in a smaller property but does not represent the nostalgia of the days it was built. Oddly, all signage on property including room numbers, have an elephant logo which is likely from a prior flag or owner which has nothing to do with Hilton. I believe I saw a similar logo on a hotel in Dubai but cannot be sure and I'm not certain what flag was on this property prior to Hilton. Upon entering the room I was surprised with just how small it was. Frankly, it was disappointing. The bathroom was large, modern and full of marble which was pleasant to the eye. My issue in my room (601) was there was a constant noise originating from shaking pipes all through the night and the toilet ran all through the night as well. Further, there was a constant issue with the cable/satellite tv of losing channels throughout my stay. Finally on what turned out to be my last morning at the hotel, the satellite was completely inoperative for a period of three hours which is when I decided to check-out and go to another hotel. Also, the bathroom had mildew on the wall and along the baseboard was filthy dirty.

I did have room service which was purely average and I also tried the restaurant which offered a great salad and my entree of fish and chips was severely undercooked.

I'm sure this hotel has a chance of doing well and it appears they are trying to do the best they can with what they have to work with. Unfortunately during my stay, it represented a brand of much lower standards and even though I knew it was a "boutique" style property, that actually increases my expectation level, not decreases it.

I would not stay at this location again as the alternative choices are too great. One good thing about the stay, the bed was extremely comfortable, if one can get over the noise from the pipes.

I am a Hilton honors member but tend to avoid them both on business and work travel when I can as they are never quite right.
The website promoted roof top pool, gym, hot tub and spa. It started with a bad reservation experience and never got better. They had a spa special that was 100 more per night than regular rate but included a spa certifictae for 100 dollars. We were staying 5 nights for business so thought would be a great treat. They wanted to charge us the hundred extra per night but only give us one certificate. After that discussion we just booked at regular rate of 229 per night. We had to call back three times before they got reservation right. Arrived and they still had reservation wrong...wrong dates wrong number of rooms.
Room was very musty smelling, tub was chipped and repainted I at least four places, no fan in bathroom. We went to hook up wireless, 10 per day PER COMPUTER! Decided to explore pool, gym spa...pool was the dive if a quarter length of a two lane lap pool, no chairs as deck being repaired and was constantly in the shade as very low building surrounded by high rises. Gym has three treadmills and not much else. And then the spa...there is no spa. They have a single locked massage room. You call a number and a masseuse will come to the room. Hardly a spa and the envisioned girls retreat of joint pedicures .
When we asked if we could check out the next day they then asked oh did you get your package upon check in? No. Did you get your requested map package? No.
We called to check out and did get asked by front desk if they could convince us to stay. The manager also called. Too late by then. When we checked out in the morning the front desk clerk said oh you are leaving a day early...still had it wrong!
We are comfortably checked in to the JW Marriot LIVE and thrilled. The Hilton name for me means mediocre at best but priced like other high end...give me Fairmont, JW or Ritz any day or a lower priced brand with clean rooms.