A regular visitor of LA, i was booked at the Luxe because the usual hotel i stay in was fully booked. The hotel was nice. Lots of greenery, nice pool, nice spa and nice spacious rooms.

During my 18 day stay at the hotel, below is a list of the misadventures i had:
- Hair in bathroom and bath tub at time of check in. It was still there even after i complained
- Shortage of toilet paper, shower gel, soap etc..
- I was opting for the green option of not changing my bed sheets daily, but everytime i got into bed, i would find fallen hair of mine, cereal i had dropped etc.. they were just covering the bed and not even dusting it
- i was staying in a room with a connecting door where i could hear what the couple was saying, watching, drinking (i could smell the coffee!!). After asking management to try and keep the room empty (i was suffering from a severe jetlag and desperately needed my sleep), i was surprised to find another couple being checked in there
- Housekeeping talking loudly to each other at crazy early hours..i'm talking 5-6 am!!
- Receiving an opened half eaten jar of mayo with my room service meal (meal was dropped from my bill)
- My stuff were not being fixed or placed in their place..everything was left the way it was.

After several complaints to front desk, the manager finally gave me a call. He addressed the matter graciously, offered to change my room (even had his staff move all my stuff) and profusely apologized.

Also worth mentioning that during the room shift, my laundry bag went missing (later recovered) as well as my laptop case.

Also beware that this hotel does not have its own parking and charges 25$/night. Because of the long duration of my stay, i managed to bring it down to 18$/night. Valet were super friendly and helpful.

Eventhough i would love to go back to this hotel because of the hotel itself as well as its location (yes there are road works happening but it's no big deal - access to hotel is open from all sides), because of housekeeping, i am hoping i won't need to again.

Second time we have stayed at the Luxe and have enjoyed both experiences - large, well equipped rooms with excellent bedding - particulralry good deals for the Jr. Exec Suite which we got at an excellent price from Expedia/Hotels.com weeks after we originally booked thru hotel web sites - which will generally match lower rates - two sections to the hotel and we have found the spa section with pool facing rooms to be the best - quieter, spacious with balconies - excellent staff - located a bit out of the busier areas of LA but if you have a car it is within short driving distance to Brentwood, Santa Monica, Westwood (UCLA), Bel Air and not much longer to Venice, Hollywood, W. LA - also right off of the 405 which when not in rush hour gets you to the valley, downtown and connects to the 10 towards the beach, Venice and LAX very easily - would recommend for any type of traveler but car is really important (probably true in most of LA) - lounge and restaurant could be improved

I really enjoy my trips to the luxe hotel sanctuary spa. The pool area is very peaceful and beautiful. Excellent service from all of the spa staff make every visit great and they really make us feel relaxed. I really recommend this spa for a relaxing day of pampering yourself .

I liked the luxe. We stay here from time to time when unable to stay with family. Restaurant on site is good and not ridiculously priced.

The last room we stayed in had a lot of noise from the sliding door and the mngmnt sent someone up right away to fix it. I will say, the noise off the freeway is intense if you open the doors, so if you want super quiet, look elsewhere.