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Luxe Sunset Boulevard Hotel – reviews, photos

4.0 of 5
11461 Sunset Boulevard, Los Angeles, CA 90049
Hotel amenities
Luxe Sunset Boulevard Hotel
Luxe Sunset Boulevard Hotel
Luxe Sunset Boulevard Hotel
Luxe Sunset Boulevard Hotel
Luxe Sunset Boulevard Hotel
Luxe Sunset Boulevard Hotel
Ranked #20 of 293 hotels in Los Angeles
4.0 of 5 stars 285 Reviews
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285 reviews from our community

What travellers say about this hotel
  • Very good(9)
  • Pool area(8)
  • Great location(6)
  • Bel Air(6)
  • Front desk staff(4)
  • Free shuttle(3)
  • Upper building(3)
  • Valet parking(3)
Traveller rating
    125
    84
    36
    21
    19
Only show reviews for Family (55) | Couples (68) | Business (56)
Date Rating
Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Nice setting, unlucky with housekeeping”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

A regular visitor of LA, i was booked at the Luxe because the usual hotel i stay in was fully booked. The hotel was nice. Lots of greenery, nice pool, nice spa and nice spacious rooms.

During my 18 day stay at the hotel, below is a list of the misadventures i had:
- Hair in bathroom and bath tub at time of check in. It was still there even after i complained
- Shortage of toilet paper, shower gel, soap etc..
- I was opting for the green option of not changing my bed sheets daily, but everytime i got into bed, i would find fallen hair of mine, cereal i had dropped etc.. they were just covering the bed and not even dusting it
- i was staying in a room with a connecting door where i could hear what the couple was saying, watching, drinking (i could smell the coffee!!). After asking management to try and keep the room empty (i was suffering from a severe jetlag and desperately needed my sleep), i was surprised to find another couple being checked in there
- Housekeeping talking loudly to each other at crazy early hours..i'm talking 5-6 am!!
- Receiving an opened half eaten jar of mayo with my room service meal (meal was dropped from my bill)
- My stuff were not being fixed or placed in their place..everything was left the way it was.

After several complaints to front desk, the manager finally gave me a call. He addressed the matter graciously, offered to change my room (even had his staff move all my stuff) and profusely apologized.

Also worth mentioning that during the room shift, my laundry bag went missing (later recovered) as well as my laptop case.

Also beware that this hotel does not have its own parking and charges 25$/night. Because of the long duration of my stay, i managed to bring it down to 18$/night. Valet were super friendly and helpful.

Eventhough i would love to go back to this hotel because of the hotel itself as well as its location (yes there are road works happening but it's no big deal - access to hotel is open from all sides), because of housekeeping, i am hoping i won't need to again.

Room Tip: If you are planning on sleeping well, make sure you don't get a connecting room.
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask joellehaddad about Luxe Sunset Boulevard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald Archambault, General Manager at Luxe Sunset Boulevard Hotel, responded to this review
9 February 2012
Dear Ms. Haddad,

I appreciate the points you make in your review regarding our setting and facility and as you are a frequent visitor to Los Angeles, we would like to earn your business and become your hotel of choice. We are generally known for attention to detail and cleanliness in Housekeeping. Since your experience was far from what you should expect, I will review every point with our Executive Housekeeper and the staff assigned to clean your room daily. I have already spoken to our Chef and personally inspected our condiment selection completely to ensure it is not compromised in any way. I can honestly say that this type of thing has never happened at this hotel in my experience and will not reoccur.

I assure you that any shortfall you encountered will be addressed and corrected. Please feel free to contact me directly if I may be of future assistance. I hope to welcome you back and provide the type of service and cleanliness you deserve.

Reg Archambault
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new york, new york
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Good deal at high end in LA”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Second time we have stayed at the Luxe and have enjoyed both experiences - large, well equipped rooms with excellent bedding - particulralry good deals for the Jr. Exec Suite which we got at an excellent price from Expedia/Hotels.com weeks after we originally booked thru hotel web sites - which will generally match lower rates - two sections to the hotel and we have found the spa section with pool facing rooms to be the best - quieter, spacious with balconies - excellent staff - located a bit out of the busier areas of LA but if you have a car it is within short driving distance to Brentwood, Santa Monica, Westwood (UCLA), Bel Air and not much longer to Venice, Hollywood, W. LA - also right off of the 405 which when not in rush hour gets you to the valley, downtown and connects to the 10 towards the beach, Venice and LAX very easily - would recommend for any type of traveler but car is really important (probably true in most of LA) - lounge and restaurant could be improved

Room Tip: as above - spa section, facing the pool and Jr. executive suite if a couple or family - for relative...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by nypoppa for Los Angeles
Ask nypoppa about Luxe Sunset Boulevard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald Archambault, General Manager at Luxe Sunset Boulevard Hotel, responded to this review
6 February 2012
Dear nypoppa,

I appreciate your observations about Luxe Sunset Boulevard very much. Our location and price are indeed two keys to what makes us so attractive along with personal service. As you noted, when we offer specials, we always honor the lowest price regardless of when you book your reservation. I recommend you always book directly with us to ensure you get your desired room type, location and price.

We hope to see you when you next return to Los Angeles.

Best Regards,

Reg Archmabault
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Montrose, California
1 review
“REVIEW OF THE LUXE HOTEL SPA”
5 of 5 stars Reviewed 29 January 2012

I really enjoy my trips to the luxe hotel sanctuary spa. The pool area is very peaceful and beautiful. Excellent service from all of the spa staff make every visit great and they really make us feel relaxed. I really recommend this spa for a relaxing day of pampering yourself .

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Denisse L about Luxe Sunset Boulevard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Clean. Decent biz hotel”
4 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I liked the luxe. We stay here from time to time when unable to stay with family. Restaurant on site is good and not ridiculously priced.

The last room we stayed in had a lot of noise from the sliding door and the mngmnt sent someone up right away to fix it. I will say, the noise off the freeway is intense if you open the doors, so if you want super quiet, look elsewhere.

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cycleguyanon about Luxe Sunset Boulevard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Senior Contributor
35 reviews 35 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“negatives may outweigh the positives”
2 of 5 stars Reviewed 21 January 2012

The positive aspects of my recent stay at the Luxe were its location and pleasant/well-meaning staff. That said, this facility seems to show its age and feels a bit shopworn. More than that, there were some quirky aspects of my room; no smoking room (with $ penalty for violating well noted) but an ashtray and matches prominently situated next to my bed (!); the location of toilet paper dispenser requires an act of physical contortion to reach (!); when I returned to my room around 2:00 on the second day of my stay, the room had not been made up and there was no maid in evidence in my hallway -- I found one who came ten minutes later but managed to take my bathmat without replacing it; and so it went.

The other odd aspect of my room was that there was no desk! There was a ledge with a stool on which I could sit and use my laptop but not exactly a comfortable "feature" or one that caters to people who need to use the computer with any frequency during one's stay.

Still -- if you need to be close to people or offices in Westwood or Brentwood or want easy access to the 405 freeway, the location is excellent.

Room Tip: Can't really add anything here.
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Trup about Luxe Sunset Boulevard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald Archambault, General Manager at Luxe Sunset Boulevard Hotel, responded to this review
24 January 2012
Dear Trup,

Thank you for pointing out the positives of our accomodating staff and location in your review. While our property was completely renovated in 2008, we continue to upgrade today in terms of bedding, carpeting, Wi-Fi and lighting to mention a few. We do have a handful of ADA compliant rooms without traditional desks but always have alternative choices should you wish a different room type. Smoking is not allowed in any of our guest rooms but an ashtray is provided for those who wish to smoke on their outdoor patio. A card indicating this should have been placed nearby to avoid any confusion. Our daily housekeeping service concludes at 4pm but earlier service is always available on request.

While we fell short of the mark of meeting your expectations on this visit, I am confident that given the opportunity we can exceed them going forward. Please contact me directly at the hotel and I will be happy to discuss as well as personally assist you with future bookings.

Reg Archambault
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Additional Information about Luxe Sunset Boulevard Hotel

  • Luxe Hotel Los Angeles
Address: 11461 Sunset Boulevard, Los Angeles, CA 90049
Price range (per night):* INR11,783 - 18,508

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