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Kyoto Grand Hotel and Gardens – reviews, photos

3.5 of 5
120 South Los Angeles, Los Angeles, CA 90012 (Formerly New Otani Hotel and Garden)
Hotel amenities
Kyoto Grand Hotel and Gardens
Kyoto Grand Hotel and Gardens
Kyoto Grand Hotel and Gardens
Kyoto Grand Hotel and Gardens
Kyoto Grand Hotel and Gardens
Kyoto Grand Hotel and Gardens
Ranked #76 of 293 hotels in Los Angeles
3.5 of 5 stars 449 Reviews
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449 reviews from our community

What travellers say about this hotel
  • Little Tokyo(19)
  • Very nice(10)
  • Front desk staff(7)
  • Union station(6)
  • CUSTOMER SERVICE(5)
  • Deluxe room(5)
  • Would definitely stay(4)
  • Flat screen TV(4)
  • Business center(4)
  • Disney Concert Hall(4)
Traveller rating
    121
    160
    85
    54
    29
Only show reviews for Family (55) | Couples (110) | Business (150)
Date Rating
Boston, Massachusetts
1 review
“old, but swanky hotel - needs renovations”
3 of 5 stars Reviewed 13 February 2012

hairs were all over the bathroom, on the towels, hand and bath. breakfast in the morning was prompt and ok, cottage cheese didn't taste too good. 7th floor wireless did not connect and then i still got a $9.95 charge on the bill. staff at front desk are mildly friendly, do not go above and beyond to help you. overall comfortable stay, close to where i needed to be.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask gt234 about Kyoto Grand Hotel and Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrianne Rofail, Front Office Manager at Kyoto Grand Hotel and Gardens, responded to this review
23 February 2012
Thank you for your recent stay with us in Downtown Los Angeles. I sincerely apologize for the issues you experienced during your stay. I will bring these concerns regarding the room directly to the Director of Housekeeping. Our guest service satisfaction is of high importance to us, and going above and beyond is part of our core values. I apologize we fell short in extending the same level of service while you were here. I would personally like to invite you to return and be your point of contact for your future stays. Again, thank you for taking your time to share your experiences, as we strive to excel and lead in exceptional hospitality service.
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Canyon Lake, California
Senior Contributor
34 reviews 34 reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Be aware of certain issues until the Doubletree transition is completed”
3 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

I felt the need to review this hotel again despite having reviewed it a couple years ago. The first thing to note is that the prices have gone up a little bit, but that's acceptable because compared to the other hotels in downtown LA, this one is still a bargain. I believe in my last review that I said they don't charge more for the renovated "deluxe" rooms (which are on the higher floors). However this time there was a difference of maybe +/- $20/night between the standard and deluxe rooms on their website. The next item is that the Kyoto is in the process of becoming a Doubletree by Hilton. I believe they said this should be completed sometime in the summer of 2012. For me this is long overdue, as I use this hotel frequently when downtown for business, and getting Diamond recognition and credit (points) for my stays is always a positive. But the drawback is that lots of things are being worked on and there were major maintenance issues during my stay last week (early Feb 2012). The deluxe room has a great large HD LCD tv in it, but this does you no good when there's only about 10 channels that come in at all. And at that, only half of those were of watchable because the picture quality was so horrific. There was no HD on any channel. Every channel that I enjoy watching when unwinding in the evenings was totally out (A&E and Travel Channel). On the first night I asked maintenance to come up and see if they could fix the television. The tech came up and said that the satellite people have known about it for a while and that they don't know when it is going to be resolved. I got a key to another room on a different floor just to verify the outage was affecting more than just my room. I suspect they aren't going to fix it, and am hoping they are just going to put a whole new TV system in place. Not being able to enjoy television (for me) is a HUGE problem. When I called the front desk to express my dissatisfaction, they said they could comp a day of my parking, which they did, but that didn't do anything for me whatsoever since it was a business trip and it was me, not the company, that was having to deal with the problem. It would have been so much better if they would have offered me a room credit that I could have applied toward all the times I ate/drank in the lounge. The next thing is the water. In my last review I stated that the bathrooms in even the deluxe rooms are very old. Old to where when you turn the light on in the bathroom you can hear the lights "clink" on, and the sink/vanity is VERY low. But on this trip they must have been doing work with the plumbing and water pressure, because on one occasion when I turned on the water, nothing came out, I heard a loud bumping noise and then it shot water out like an explosion and ended up all over me and my pants. Not the best situation when you're about to walk downstairs for dinner. On another occasion during my stay, I turned on the water and again heard the grumbling sound in the pipes and it shot out brown/dirty water. And on the morning I checked out, a note was under the door that they were doing maintenance and that the water supply for the entire hotel would be turned off for short period of time. Here's the thing about this hotel - the price is good and the people are terrific. They have a great staff and everyone from the bar to the room service to the valet are all wonderful. Being right downtown next to the Japanese village with great restaurants and shops is a huge bonus, and if you want to go a little further, the hotel has a free shuttle (remember to tip, people!). So I'd gladly give them another chance, but I truly hope that this Doubletree upgrade will involve a re-do of the bathrooms and vanities, fix the plumbing issues, and get a real TV channel line up with HD channels. Having those things would finally make this a truly fantastic hotel.

Room Tip: Ask for a room that has been renovated, if one is available.
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Engineer911 about Kyoto Grand Hotel and Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrianne Rofail, Front Office Manager at Kyoto Grand Hotel and Gardens, responded to this review
23 February 2012
Thank you so much for taking the time to share your experiences while staying with us! Your feedback is important and critical to our success. We are undergoing several exciting changes as we transition to a Hilton DoubleTree hotel this summer! We are expanding our television channels to better meet the needs of our guests, by offering a variety of new channels. We will also be expanding our fitness center, remodeling our guest rooms, and we recently finished the renovations of our beautiful rooftop garden! Thank you for addressing the issue in regards to the plumbing. The engineering department is aware of these issues, and is focusing their attention on resolving the remaining plumbing concerns. We take pride in our guest service, and I am glad you had great experiences with our wonderful staff. We look forward to your next stay! Thank you again for your comments.
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California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Jury Duty Stay”
4 of 5 stars Reviewed 5 February 2012

Excellent location, very comfortable rooms. Food is close by.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask califtraveler12 about Kyoto Grand Hotel and Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrianne Rofail, Front Office Manager at Kyoto Grand Hotel and Gardens, responded to this review
10 February 2012
Thank you so much for your recent stay with us! I am glad you enjoyed the location of our property, as well as the comfort of our guest rooms. We are excited to announce our transition to a DoubleTree by Hilton this summer, and look forward to welcoming you back for your future stays! Thank you again for your feedback. If you need any help with your next reservation, I can be personally contacted at 213-629-1200.
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Sacramento, California
1 review
“Kyoto Grand Recent Visit”
2 of 5 stars Reviewed 1 February 2012

The staff is superb. Management's decision to discontinue the excellet breakfast included with the night stay is a poor decisio! I have stayed at the Grand Kyoto no less than 10 times over the last 2 years. Unfortunately, this was my last visit to the Grand Kyoto.
When and if the DoubleTree takes over the hotel, I hope the great breakfast buffet previously served and included with a night stay at the Kyoto Grand is not replaced with the cheap "continental breakfast" consisting of some cold cereal and cardboard like waffle.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sergio d about Kyoto Grand Hotel and Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrianne Rofail, Front Office Manager at Kyoto Grand Hotel and Gardens, responded to this review
10 February 2012
Thank you for your recent stay with us! Our staff takes great pride in going above and beyond, and we are glad you enjoyed your visit. There are many exciting changes taking place as we transition to a DoubleTree by Hilton this summer, and we are in the process of developing packages for our guests inclusive with breakfast. Thank you again for your feedback, as we continually seek to grow and enhance our operations! Warm Regards.
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“Nice location - nice hotel - easy to find”
5 of 5 stars Reviewed 28 January 2012

Through the madness of LA traffic this hotel in the south was extremly easy to find. The hotel was very clean and the hotel is beautiful. Standard rooms are very comfy and the beds are fantastic. We really enjoyed are time here. You are less than 1 minute away from the freeways north and south connections. Dont worry you cant hear the traffic if people are thinking this. You are also less than 2 minutes from the Disney concert halls. Didnt get the chance to catch a show but would have been nice. All the hotel location made it easy to get to all locations around LA - 10minutes from Hollywood 15 mins from BH and so on. For my first time in LA I was glad to have spent my time here. If I ever need to go back I would believe this would be the hotel I would book with time and time again.

Room Tip: 35 dollars a day for parking if I remember correctly - also 10 dollars for the wifi
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Joey4815 about Kyoto Grand Hotel and Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrianne Rofail, Front Office Manager at Kyoto Grand Hotel and Gardens, responded to this review
4 February 2012
Thank you so much for allowing us to be your hotel of choice! Our location is advantageous to freeway access, and conveniently located to many downtown attractions. Self-parking is $24.00 and Valet Parking is $30.00. We appreciate your feedback, and look forward to welcoming you again in the future!
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Additional Information about Kyoto Grand Hotel and Gardens

  • Kyoto Grand Los Angeles
Address: 120 South Los Angeles, Los Angeles, CA 90012 (Formerly New Otani Hotel and Garden)
Price range (per night):* INR8,337 - 18,341

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