We called and asked for two rooms next to each other as we were traveling with a group of 6 (big famiy). We were quoted one price and then charged another when we got there. Had to wait to get that resolved. Then we get to our room and find no washcloths in either room, one room had a bedspread with blood and urine on it!! We asked for that to be taken care of, and they changed the bedspread and gave us 1 washcloth for 6 people to use!!! The beds were not comfortable at all....one reviewer on thier site said they were the most comfortable ever....yeah, if you like sleeping on springs and pancakes for pillows. The TV's turn on, but don't come in clearly and the color fades in and out....out mostly. We left our stuff in the room when we went to Magic Mountain only to return and find that my son's NFL Jersey was taken from the room. We asked the maid if she saw it, she doesn't speak English. Told the front desk about it they said we had to talk to the morning crew. We spoke to morning crew who said there was nothing they could do about it and would call us if it shows up. Yeah right!!! We will never see that again. 2 rooms, 2 nights, all this mess and they still charged us almost $400.