I stayed there for 1 night, and got charged the 1 night AND an extra charge of 1024USD,the employee accidently charged my card!! He realised the mistake and refunded the 1024 back into my account. Unfortunately that mistake of himself/and the business resulted in a loss of 60USD for me (due to the exchange rate fluctuation, I live in UK).He offered no compensation.I went there as a customer in good faith,to get slammed with a unwillful charge on my card (its not like I bought something and changed my mind). They accepted no responsibility at all, incredibly unprofessional. I wish there was a tribunal I could contact about this. I spent 2 hours speaking to the owner Albert, to no avail. Him just denying and washing his hands of responsibility. A business ethic like that,doesn't deserve business goodwill. Good luck to those who decide to stay there, but I don't wish it upon anyone.
Just a note: No ones fault: Oh and my rental car, got dented by another driver overnight. very squishy car park. Lucky I had insurance.
- Royal Pagoda Hotel
- Royal Pagoda Los Angeles
