“Awful. Don't stay here!”
First room we had on ground floor didn't lock & could see unsavoury characters hanging around the parking lot. Also got a strange phonecall within about 3 minutes of being in the room, did not like this, total lack of security. we did get moved after making a fuss, did not like having to advertise the fact we were two females & if it wasn't so late, would have checked into the Hyatt. If you want cheap and safe in LA, it doesn't seem to exist. The rooms were awful too, dirty and smelly. At least our car wasn't on bricks when we woke up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 November 2011
First of all my apology for a unpleasant hotel stay with us.
I do understand that two females traveling alone, who may be used to staying at HAYTT, would feel very unsafe in a place like Hollywood.
We do take care of our guest and , it is not unusual for the front desk staff to call the guest , a few minutes after they check in to make sure everything in the room is satisfactory. Perhaps you may have misunderstood the call. And we do have 24 hours on site staff and video surveillance to protect the guest and their property. Unfortunately, the " unsavory Characters" is a part of Hollywood, but the city of Hollywood has initiated an effort to " Clean Up" the bad elements of the street.
We appreciate your comment and we will take it as an indication to strive for better service in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC