The staff was really great; especially at check-in, Julian Brito served us and it was more than perfect and far from what we expected comming from the Westin in downtown Los Angeles.

I've stayed here about 6 times now. I live 2 hours from LAX so when I fly out of LAX sometimes staying overnight the night before makes sense. I'm a very loyal Starwood customer so sometimes you have to put up with the not so great hotels to keep your status. Anyway, my issue with this hotel is that I don't feel very safe there. The parking area is very dark. You can valet, but the valet service is pretty hit or miss because most people don't valet at this hotel. I've checked in when there was nobody available to park my car so I had to go to the scary dark parking lot. Also, they don't secure the elevators in the hotel and I've ridden the elevator with some scary individuals that might not have even been hotel guests. I just get the willies when I get off on my floor not knowing if someone may be lurking. I just don't feel safe for some reason in this hotel. I travel every week so it's not like I'm paranoid. Lastly, they need to replace the carpet in the rooms. It's very old.
The good things about this hotel are:
Good bar/restaurants available here
Good gym
Updated rooms (not bad for a budget hotel)
Good value
Free shuttle to the airport (although it takes forever)

I just wish they would have a better security effort. I probably won't stay here again for this reason.

I traveled from the east coast with my wife and sister and we spent 2 days in the L.A. area. The second night we spent at this hotel since it was close to the airport and we were flying off to Hawaii the next morning.

We booked 2 rooms and both were ready upon our arrival and right next to each other. Rooms were clean and the wireless connection worked with no trouble. We felt safe and secure in this hotel and got a good nights sleep.

We spent an hour or so at the bar on the first level and quenched our thirst and had some bar food that was just adequate.

The following morning we caught the free shuttle to the airport. The shuttle runs every 15 minutes or so. We had to wait less than 10 minutes and although crowded we were at the airport 10 minutes later. Our driver was most excellent - he stored the luggage on the shuttle and as you exited at your terminal, he knew what piece(s) of luggage were yours - not bad since there were about 15 people on board and about 25 pieces of luggage!

It I were to have a stopover at night going through LAX, I would definitely stay here again.

Good airport hotel, very good value for money at that price bracket. Reception was charming friendly and efficient, good airport shuttle service. Room was very clean and quiet. Bed comfortable. We were in the old wing which has rooms off an enclosed corridor, room seemed to be recently updated, comfortable bed, minimalist in terms of provisions, good accommodation for slightly over $100 a night.