C Wilson, San Diego
I planned to go to a film festival in L.A. for months and made reservations way in advance. The day before I was to leave an emergency forced me to cancel my plans at the last minute. I called the hotel to cancel my reservation and the owner was very pleasant and said he wouldn't charge me for a night. Since my festival ticket was very expensive and will go unused, I really appreciated not being charged this added expense! I hope to go to the film festival next year and will definitely stay here.
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