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Shelter Hotels Los Angeles – reviews, photos

3.0 of 5
457 S. Mariposa Ave., Los Angeles, CA 90020
Hotel amenities
Shelter Hotels Los Angeles
Ranked #100 of 293 hotels in Los Angeles
3.5 of 5 stars 155 Reviews
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155 reviews from our community

What travellers say about this hotel
  • FREE parking(10)
  • Very clean(5)
  • Friendly and helpful(5)
  • Second floor(4)
  • Good location(4)
  • Really nice(4)
  • Good size(4)
  • CUSTOMER SERVICE(3)
  • Dark wood(3)
  • Best friends(3)
Traveller rating
    33
    62
    39
    13
    8
Only show reviews for Family (5) | Couples (65) | Business (13)
Date Rating
SF
1 review
3 helpful votes 3 helpful votes
“should be called "Homeless Shelter Motel"”
1 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

I stayed for a week on business in October 2011. There is no ways that it is a 3-star accommodation. I'd rate it 1 star, if that. While the staff are nice, the place is extremely run down, poorly taken care of, and not very clean. Examples: stains on the sheets and the walls, holes in the walls, paper-thin walls, clear maintenance issues in the stairwells, etc. Even if you're just sleeping here, it's not worth it. (and I'm not picky)

fyi, this place is not truly non-smoking as they allow guests to smoke outside their rooms in the hallways.

Room Tip: Don't do it.
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Stayed October 2011, travelled on business
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Ask SFLASf about Shelter Hotels Los Angeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Scharlau, General Manager at Shelter Hotels Los Angeles, responded to this review
2 February 2012
Thank you for the review. Clearly, you did not enjoy your experience while staying with us and for that we apologize. We are currently going through renovations that force us to have certain parts of the walls to be exposed due to ongoing inspections. I'm sorry that you had to witness them. Stains on sheets are not acceptable and if that was what was presented to you, than we need to do a better job of quality control and the issue has been addressed. I'm sure if given another chance, we will provide a much better experience for you. Please don't hesitate to contact management should you like to speak further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Okay place”
3 of 5 stars Reviewed 10 January 2012

Decent place to stay, I would stay again. Went for a week long trip in August and the location was centrally located, though not the greatest area, not terrible though. When you arrive you walk in and notice that the reception area looks like a college dorm room, a couch and a desk with a computer on it. The room was very large and clean, you could tell that a maid came in each day to clean up. There is no ice machine or vending machine in this hotel and there is no where close by that I would feel safe walking to at night. Overall, good hotel and would stay again but nothing to rave about.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Scharlau, General Manager at Shelter Hotels Los Angeles, responded to this review
2 February 2012
Thank you for your review and we hope to see you again. Regarding the neighborhood, Koreatown is a diverse area that is populated mostly by families and young adults and overall is a very safe neighborhood with plenty of eating and drinking establishments. If you choose to come back, we'll be sure to direct you to some of the great places in the area.
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Oviedo,FL
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“I'd stay there again”
4 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

We chose Shelter because it was just 3 blocks from friends we were visiting.When we reserved the room we requested a fridge.After a quick check-in it was not in the room but we called and it was delivered quickly.It was much larger than the usual hotel room.As you can tell by the name,it was kind of stark.No dressers,no towel racks,no lamp on the desk.But they do have Directv and I slept well on the king bed.We've been to Koreatown a few times and it's a relatively safe area and the hotel is close to public transportation.If you don't like Asian food your choices are a McDonalds or Denny's on Wilshire.
Shelter was different,but I got used to the lack of amenities.For us,the location is so convenient it's a sure thing we will be back.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vjl330 about Shelter Hotels Los Angeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Scharlau, General Manager at Shelter Hotels Los Angeles, responded to this review
2 February 2012
Thank you for the review. We truly appreciate the suggestions that were listed in your review. We are constantly implementing new procedures and purchasing new items to make our product even better. Without reviews like yours, we would not be able to improve. Thanks much.
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Campinas, Sao Paulo, Brazil
1 review
“Good place!”
4 of 5 stars Reviewed 21 December 2011

Very good location, helpful staff. Large and comfortable rooms. I recommend this hotel! But make sure you have a car in LA!

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Leonardo T about Shelter Hotels Los Angeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Scharlau, General Manager at Shelter Hotels Los Angeles, responded to this review
2 February 2012
Thanks for the kind review. Hopefully we will see you again in the future.
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Clean and comfortable”
4 of 5 stars Reviewed 14 December 2011

We stayed 6 nights and had a very large, clean and comfortabel hotel. We chose the hotel because it was cheap and we only use hotels for the night - we leave early in the morning and return after dinner. We travelled with our 7 y.o. child and were happy with the Shelter. We had a car so it was no trouble to drive to various parts of LA. The hotel is basic but staff were super courteous and tried to help wit everything we asked. Bedroom and bathroom were very clean. The only thing we lacked was a fridge. The beds were very comfortable as well. Linen was a bit old but clean.

Room Tip: We asked for 2 double beds room and they were larger.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Crisw300 for Los Angeles
Ask Crisw300 about Shelter Hotels Los Angeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Scharlau, General Manager at Shelter Hotels Los Angeles, responded to this review
2 February 2012
Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Shelter Hotels Los Angeles

457 S. Mariposa Ave., Los Angeles, CA 90020
Price range (per night):* INR6,447 - 8,115

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