We stayed here on Christmas Eve and arrived around 1 AM. The staff member was extremely chatty, which at that time of night all we wanted was to go to bed as we had traveled all day. He also basically insisted that we pay for valet parking for $18 even though the street signs were extremely clear that if we left by a certain time the next day, we'd be fine on the street. He insisted we were wrong and told us multiple stories about tickets and big car crashes from being parked on the street. He was peculiar enough that we were afraid he might call someone, so we just paid it (and it was already our most expensive hotel of our road trip by 50%). After we finally made it to our room, the floors were hardwood, not so nice for our feet and it was sparsely (farm-y?) decorated. It is close to the Grove and the restaurant next door was good. They had bicycles to take around town (though no helmets), which I suppose is nice had we been staying more than 10 hours. We also got a call around 11 AM asking if we were coming down to check out- they did accomodate us when I told them our Orbitz reservation said check-out was noon. But they sure did call right at 11. Overall, I just was not impressed with the value for the room quality or the staff. Disappointing based on the reviews.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 February 2012
Thank you for your this review. We will be speaking with our night staff immediately about what you encountered.
Our normal mode of operation is never to dictate where a customer can park if they do want to use our parking lot.
All of our bikes come with helmets and your own personal combination lock.
Our normal check out time is 11 AM, under normal day to day operations extending until 12 PM is not a problem, there are those times when a large group is coming in and we only have a few hours to turn the entire hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC