We stayed for 2 nights over New Years. First off, we arrived later in the evening and found it difficult to find a parking spot (we had the same problem the following night too) so if you are coming during a busy time, be forewarned. Check-in was pleasant and we were given a nice room on the 8th floor with a view over the causeway and the Queen Mary. It was however, the first time we've ever had to sign a waiver stating we weren't allowed to have a party in our room? The next day we left in the morning and when we returned, my son almost fell over a workman's toolbox sitting in the middle of the floor. Apparently our kitchen sink (which we never got to use) was clogged. It was late afternoon and we needed the room to get ready for our New Year's Eve plans so the workman never returned. We weren't planning on cooking and were leaving the next day so it wasn't that big of a deal. When we returned to the room later that night, there was a bad odour from the sink but c'est la vie, it was late and not worth bothering about. We were hoping to see the fireworks from the Queen Mary but super thick fog prevented that from happening but we could hear them well enough, lol. The next day when we were just about to leave the room, the sink suddenly started backing up with black yucky water and overflowed onto the floor! I called the front desk to let them know, put some towels down and then we left. Overall, it seemed like a nice place but we unfortunately didn't get much enjoyment from staying there.

I stayed here for 3 nights for business and was pleasantly surprised at the accomodations. I knew it had a kitchen with a refrigerator, but was shocked that there was a dishwasher and two burners as well. I had prepared accordingly and brought food from the grocery store with me. If I wasn't at the office working then it was the room, which was perfect with a great sized desk for working on the computer and spreading paperwork out amongst the area. I was extremely comfortable and felt completely secure. The view was fabulous although I didn't have much time to enjoy it and the hotel overall extremely clean and well kept. The price seemed a tad high, but being that the hotel is practically brand new I understand. The only complaint per se that I would have is that the area where the shower and toilet are located is extremely dark, more lighting in this area is definitely needed. I felt like I was taking a shower in the dark. Otherwise an overall gem of a hotel especially for those with children. Employees were great too!

The room I was initially given was not cleaned properly. I had completely unpacked before I noticed that there was unflushed paper in the toilet, a full bathroom waste basket, the carpet and bare floors were dirty and there was food in the refrigerator. I was given another room so I had to repack everything then unpack again in the new room. The new room was barely acceptable. There was visible dirt and crumbs on the carpet. There were food stains in the kitchen sink and in the refrigerator (These were cleaned the following day). I told the desk attendant that I wanted to to speak to the manager about the dirty room sometime during the week I stayed. I never heard from the manager. Also, the printer in the "business center" was out of order the entire week. The room with the two computers and broken printer looked as though it never got cleaned. I was told that breakfast would be available at 6 AM. The first morning I went down at 6:15. All the lights were off and the food was not out.
The unscented soap in the rooms smelled like rancid butter and lotion was not provided.
The Social Hour food on 2 of the 3 days was very good (especially the cheeses and hummus). The nachos offered on day one were not appetizing. Free wine and beer was wonderful!
The hotel is inconvenient to get to eating places and shopping.
The guest rooms are a good size.

We stayed about 7 days here in September and this is way better than the Residence Inn on Willow. I wanted to try this to compare but will always stay here when we visit. The area is beautiful, you can walk on the waterfront past gorgeous hotel Maya, then on to the Queen Mary. If you're too tired at that point to walk back, take the free Passport bus from Queen Mary back to Maya Hotel stop then short walk to Residence Inn.

We stayed in a 2 BR unit and it was perfect for our whole family of me, my hubby, 2 little kids and my parents. I love the decor! So modern/posh. This is the most modern Residence Inn I've stayed at, I guess they're all upgrading to this look? Modern sofas and seating areas, flat screen tvs, a great view of the water at the lobby and even the pool area looks so posh. It has an outdoor fireplace, music piped through the speakers during the day at least. There's also beautiful outdoor seating/sofa and eating areas, then nice comfy seats around the pool and a great hot tub.

Daily breakfast is great, there's tons to choose from, what a feast! Then the limited night snacks were great too. I don't remember if it's Monday to Thursday nights when they have some sort of happy hour type fare.

Will stay here again, so close to Long Beach Aquarium (hop on the free Passport bus from Maya Hotel, it's just across the bridge), short drive to great malls and Disneyland too. What a great treat to stay at this place with family!