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Residence Inn by Marriott Long Beach – reviews, photos

3.0 of 5
4111 East Willow Street, Long Beach, CA 90815
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Residence Inn by Marriott Long Beach
Residence Inn by Marriott Long Beach
Residence Inn by Marriott Long Beach
Residence Inn by Marriott Long Beach
Residence Inn by Marriott Long Beach
Residence Inn by Marriott Long Beach
Ranked #27 of 48 hotels in Long Beach
3.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    4
    14
    5
    5
    9
Date Rating
Homestead, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Residence Inn Long Beach Review 12/31/11”
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We had an emergency trip out to Long Beach for one night, so decided to pick a location by the airport (for our return flight). We could choose between the Residence Inn or the regular Marriott. Now we wish we had chosen the other one.

We chose this location due to the "Airport shuttle service, reservation required, complimentary " listed on their website. Sadly, the one thing we used to pick this location was not available. Now we know it best call ahead. I used the central reservations number to book the room and they also stated the shuttle was available. We did manage to get to the airport via cab (but it is $10, not $8). *I know they list it as an estimate, but a little more accuracy would be nice.

Check-In took some time due to the New Year's Eve Holiday and some folks do not understand the concept of holds on debit cards. Once checked in, we still had 2 more stops to make before retiring for the night. Now we wish we had checked the room first. When we got to the room, we found it lacking in the normal standards of Marriott properties and specifically, Residence Inn. The door had been forced open at some point in time, so the locking faceplate was skewed. While the door still locked, it didn't resonate a secure feeling. The overall feel of the room was run down. The usual compliment of toiletries was missing. We had the essentials in shampoo and soap. The most unusual item was the smell. Either there was some sort of sewer problem or some animal had died in the wall. It was stronger around the sinks, so we thought it to be a sewer problem. it was not overpowering and after the extended waits at the front desk, we gave up on a resolution, so we just didn't go into the kitchen area and closed the bathroom door.

The linens were clean the bed firm, but the pillows not so much. Overall, we got a night's sleep. Just not what we were used to in Residence Inn.

The security checking people as they came onto the property was nice. We weren't sure if that was due to the holiday or a regular occurance.

Overall, the property had a rundown feel. It seemed that management felt that if no one complained, there was no need to maintain anything on the property. The staff was as accomodating as possible, with the exception of not having enough front desk persons to work the busy holiday. Nancyann was fantastic, albeit a bit overwhelmed. She did what she could within the confines of the local policies.

When we travel again to Long Beach, we will look to the other Marriott properties instead of this Residence Inn. This was just not up to the normal standards we have come to expect from Marriott properties.

If you are simply looking for a bed and a shower, this is your place.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Comfortable home away from home”
4 of 5 stars Reviewed 18 October 2011

Went to CA for some leisure time with my boyfriend and this hotel was super clean and the bed was unbelievably comfortable. I would never think to credit a hotel with a bed better than home but this place wins that prize. We liked having a little apartment type space and the rates weI got were exceptional for the space. The staff was very friendly and the location was right off the 405 and it is easy to get around from there if you have a rental car. I would definitely stay there again if I found myself back in Long Beach for any extended period of time.

There was no wireless in the rooms which was the only disappointment since I was traveling with an iPad and the room network jack wasn't going to work. They had a free breakfast buffet every morning and they did have free wireless in the lobby so I was able to use the internet when I needed it without too much inconvenience.

Room Tip: I would choose a top floor corner, we did not have any issues with noise at all.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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san francisco
Senior Reviewer
8 reviews 8 reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Great experience in Long Beach; 100% smoke-free”
5 of 5 stars Reviewed 16 October 2011

Spacious suite with sparking clean appliances: stove, oven, refrigerator/freezer and microwave. And what a treat to have a real window that opens! The amenities go on and on: 100% smoke-free (all Marriott properties have had a smoke-free room policy since 2006); comfortable bed; free Los Angeles Times and USA Today; excellent breakfast including eggs, ham and fruit; free evening social nights Monday-Thursday 5-7:30; free WiFi; and free computer terminals in the lobby. Friendly and professional staff. Long Beach Transit bus lines 111/112 are a 1-minute walk from the hotel with frequent service to downtown Long Beach, Long Beach airport and Lakeshore Center mall. The hotel also offers a free airport shuttle. Julie, one of the managers, was very open to a suggestion I made that they provide clearly-marked recycling bins, compost bins and trash bins in the breakfast room, as well as a bin for recycling in each guest room. I stayed for 2 nights on business. Glad I did.

Stayed August 2011, travelled on business
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Eau Claire
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Convenient and comfortable for family or extended stay”
4 of 5 stars Reviewed 25 September 2011

We've stayed at this Residence Inn on three separate occasions in the last two years with our adult kids, all three times for family funerals in Orange County. We found it clean, friendly, comfortable, and conveniently located on the 405 freeway near the LB Airport. Perfect for our purposes. I am also a business traveler, and would recommend it to anyone staying in the area on business, especially extended stays.

Room Tip: If you lots of luggage, I suggest a ground floor.
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin CA
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Nice little oasis.”
4 of 5 stars Reviewed 15 September 2011

I stayed here last April during a Spring Break trip to SoCal to do some family visiting, college tours and DLand outing. The hotel room was very nicely decorated and clean and inviting. The location is not beautiful, excellent access to the freeway, but not a place you want to take a stroll down the street. As long as you stayed within the hotel confines, it was fine. With the full kitchen facility, and grocery store down the street, nice to be able to have some food in room. Breakfast daily is also included which is always a good thing.

  • Stayed April 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Additional Information about Residence Inn by Marriott Long Beach

4111 East Willow Street, Long Beach, CA 90815
Price range (per night):* INR9,634 - 12,826

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