The stay was great, was in LA for a week and of course wanted to find somewhere cheap. The price front desk gave me was really good. Rooms were nice and clean, free breakfast was a huge plus along with the free shuttle to LAX. The staff were also friendly and genuinely helpful, don't have anything negative to tell you. I would definitely recommend this place to anyone who wants a non-hassle and comfortable stay for a cheap price.

I was stuck in LA unexpectedly for 24 hours after the usual awful service and customer communication from AA after missing a connecting flight and being stuck grounded for 8 hours. I spoke with Cynthia on the front desk at close to midnight. She sorted out my room and those for 2 other stuck passengers efficiently and quickly. Rooms were clean and spacious. I got what I thought was a fair price for our rooms and most importantly it was so pleasent to deal with a stress free, decent person after such a poor experience with the airline and airport officials. Top marks Cynthia!

Where do I start? Could it be the van driver driving 90 mph at 1am? Or could it be the gang initiation and verbal abuse happening next door at 230am? Or, could it be the different van driver taking us to the gas station at 7am prior to an 85 mph death race to the airport this morning.

I must agree that after turning white noise on the tv and passing out waiting for someone to burst into our room to kill us, the bed wasn't bad and the pillows were nice (there are the positives).

When I returned to the airport this morning, I went to the United service desk. When I told the rep where we were sent for the night, she said "nasty."

I'm not a snob, but would not put my family in a hotel like this, why should UA?

Stay away.

I booked this room for my family who was coming in from out of town but ended up staying here myself. I stayed here with my mom and 1 1/2 yr old daughter. The hotel overall had a old hotel look that has had an upgrade. The beds where comfortable and the linens where not old. The room had a mini frig. but no microwave. My daughter ran around in her socks and her socks where clean. We didn't get a chance to use the fitness room or the pool. The breakfast the next morning was pretty standard. It included 2 waffle makers. I was a bit dissapointed that all they had for fruit was canned pineapple.