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SpringHill Suites Lancaster/Palmdale – reviews, photos

3.0 of 5
1811 West Avenue J-12, Lancaster, CA 93534
Hotel amenities
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
Ranked #7 of 13 hotels in Lancaster
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    7
    6
    2
    1
Date Rating
San Diego, California
2 reviews
“Poor Front Staff”
2 of 5 stars Reviewed 31 January 2011

My son was playing in a soccer tournament in Lancaster, CA that occupies every hotel room in the surrounding area. We booked the Springhill Suites in Lancaster with my Marriott points.

The customer service from the front desk staff was the worst I've experienced by far among the rest of the Marriott hotels. They seemed to have a new "policy" for just about everything that prevented any sort of flexibility. Could not check in early, could not get a late checkout, and would never explain why, it was just always "No".

I stressed the fact that I was a Silver club member, but this didnt result in any change in their attitudes or behaviors. I was very disappointed with their lack of flexibility and will not be staying here again.

  • Stayed January 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RyanTyra about SpringHill Suites Lancaster/Palmdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRIS FRISBIE, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review
6 July 2011
On sporting event weekends, it is impossible to allow early check ins or late check outs due to
a mere 3 hour window in which housekeeping staff must have all rooms ready for new occupants. This is stated in all group contracts and in all reservation channels, including Marriott.com for these event weekends. This is not a new policy. It has been in effect since opening January 2008. It is always a good idea to read any rate rules prior to booking a room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles,ca
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“best breakfast”
3 of 5 stars Reviewed 10 November 2010
1
person found this review helpful

short stay good location off highway. breakfast was great. staff at hotel upon check in friendly muhammed was his name.

  • Stayed November 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask chaz w about SpringHill Suites Lancaster/Palmdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
1 review
1 helpful vote 1 helpful vote
“Great New Property”
4 of 5 stars Reviewed 6 July 2009
1
person found this review helpful

First class new hotel. Great staff and facility. Very good location for visitors to the Antelope Valley, CA

Stayed April 2009, travelled as a couple
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Ask GeneAustin about SpringHill Suites Lancaster/Palmdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
67 helpful votes 67 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 18 April 2009
2
people found this review helpful

Stayed at the Springhill Suite because it was a bit closer to Edwards AFB than the hotels in Palmdale. The hotel is fairly new and is quite nice. When we arrived, the staff was quick and friendly. I got to my room and went to their workout room: 2 treadmills, 1 stationary bike, 1 cross trainer. They had TVs attached to each machine with complementary headsets. They also provided towels and a water cooler - excellent facility. The internet was free and very adequate (although I didn't try to watch any netflix streaming movies). The room was divided into a "sitting area" and a bedroom. The sitting area had a couch, a nice chair, and a desk & chair. A little refrigerator and a micowave were also there. The flat screen TV was set between the two rooms and swiveled so that it was viewable from both rooms. Bed was good. Bathroom was separated into a toilet/bath/shower room and an exterior sink area. This is a convenient feature when traveling with someone who spends too much time in the "facility". The breakfast was quite good, with the standard juices, oatmeal, cereals, waffles, scrambled egg patties, sausage patties, muffins, coffee, milk, yogurt, fruit, etc.. Complementary USA today in the morning. Check-out was smooth.

  • Stayed April 2009, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pabl01neum about SpringHill Suites Lancaster/Palmdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Great stay - saved our trip”
5 of 5 stars Reviewed 3 February 2009
1
person found this review helpful

After having a terrible experience at the nearby horrible Oxford Inn and Suites, we went in and asked for a room. They were so incredible nice - gave us a great room super clean! They also sent us to the best Mexican restaurant not some horrible tourist trap but filled with locals and great food. There was somone alwasy around to help. This place saved out trip whcih could have been ruined thanks to the bait and switch they tried to do to us at the Oxford Suites.

Stayed January 2009
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Ask y2k1 about SpringHill Suites Lancaster/Palmdale
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Additional Information about SpringHill Suites Lancaster/Palmdale

  • Springhill Suites Lancaster
Address: 1811 West Avenue J-12, Lancaster, CA 93534
Price range (per night):* INR6,553 - 8,065

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