I stayed here for about 10 hours--nice place. Breakfast bar needed attention

My focus was on value and location and this property has been an exceptional choice. I needed to be in Lancaster for work and this was a convenient spot. There seem to be a mix of reviews on this property. I have stayed in a number of different rooms and all were clean and acceptable. My experience has been all positive with one exception of a new trainee struggling with a late check-in.
There is plenty to eat nearby but you may need to ask directions or try local places. A few exits away is the mall also.

It's too bad because this is a clean, well-kept hotel, near the sports fields. The old front desk woman refused to let any families check in until just a moment before 3pm (the "official" check-in time). We talked to some of the families - some had arrived at 1:30p and they were made to wait in the lobby. The lobby was full of waiting people when we got there at 2:30p! Then, magically at 5 mins til 3pm, the front desk Nazi started checking in people, which of course created a huge backlog and line of people!!! Had she simply checked in single families when they arrived at staggered hours this would not have occurred. Trust me, everyone was upset!
Worse, the hotel management was quick to defend itself - something about they didn't want the families getting in the way of the maids in the hallways - hmm, that didn't seem to bother management the rest of the days when whole TEAMS of families would arrive at the same time after a game lugging all their equipment in the hallways. (No maids were ever injured during these influxes!) Just seemed like a way to let us know how unwelcome we really were there. Truth is - Lancaster/Palmdale has PLENTY of hotels to accomodate sports teams - we've stayed in plenty over the past 5 years. Not one of them ever treated us like this at check-in.
Kudos to the maids - all good, hard workers! Breakfast staff was also friendly and helpful! Too bad for 1st impressions. (By the way, at check-in, families from 2 other teams asked me to add their names to my review! The hotel knows what teams were there, so, consider it done.)

General Manager denied that it came from her sofa sleeper. My 11-year old son has huge bed bug bite welts (confirmed by the pediatrician due to the way in which they bite). He only slept in sofa sleeper. General Manager, Chris, won't even return my calls. She sent off an email to me saying it wasn't her hotel bed or sofa and that she had it tested. That is a lie!!! She had it fumigated right away and then will have a false report. Marriott customer care tried to be a liason and did nothing about it. They said they would investigate. If you could see the graphic pictures of what my son is going through, you would NOT want to put your precious family through this!!! STAY somewhere else. Marriott does not stand behind its name!!!!