Honestly, The Comfort Inn Laguna Hills was the most disgusting hotel I have ever stayed at! I should have known when I made the reservation, the girl who answered the phone was so hard to understand, (I really don’t understand why a “Hospitality” business would allow an employee with poor communication skills and most the important of the intelligibility of the employee's pronunciation).
In spite of this, I made the reservation and showed up to check-in and I was greeted by a women, who must have been having a hectic day because she was short with me and had absolutely no interest in assisting me in anyway. I asked to speak with her manager, and she stated that her manger was Sarah, and she would be in the following morning at 7:00am.
When I finally found my room I just wanted to take a long nap before dinner, but that would not happen. The room smelled like mildew, there were water stains on the ceiling and dark stains on the carpet.
I found dirty towels behind the door; I suppose the maid forgot to take them with her after “cleaning” the room. I phoned the front desk to ask if this was an error or was I given this room by mistake. All she said was that she would send someone to pick-up the dirty towels.
The comforter was stained and there were several different human hairs inter-tangled in it. When I pulled back the sheets to them check out, I encounter another stain.
Totally sickened at this point because I was sure this room had not been cleaned, I called the front desk and asked if I could be moved to a clean room. I was told that there were no more clean rooms available.
After spending the night in this room, I am sure the bed was infested with bed bugs and the walls were paper thin.
In the morning I went into the lobby and witnessed one employee disciplining another employee at the front desk in a very condescending manner. I waited at the front desk for a few seconds for the unprofessional performance to come to an end, and then asked to speak with Sarah.
It was no surprise when I was greeted by the woman with the strong accent, who was scolding the employee, announcing that she was Sarah. I explained all my concerns and disappointments about the hotel to Sarah and she just had no time for me.
Long story short, Sarah was no help at all. She was impolite and tactless.
Bottom line, I will never stay at this hotel again and I would discourage anyone who is considering staying here.

My husband and I stayed here and it was the worst hotel of our 10-day CA vacation. The woman at the front desk when we checked in was wonderful and very nice but that was about all that was nice about this place. The first room they gave us stunk so much of air freshener that even opening the window wouldn't clear out the smell so we changed rooms. That one had been sprayed also but wasn't as bad so we kept it and aired it out by opening the windows and running the fan. There was nothing special about the room decor and the pictures on the web looked far nicer than the actual room. The carpeting had stains on it which gave the room a bad feel. The towels were thin and we had to ask for more as there were only enough for 1 person.

At breakfast the next morning, (we got there around 9 AM and it opened at 6 AM) we were the only ones there and there was hardly any food left. They had a waffle maker but the batter was in pre-measured cups and was sitting out. I was afraid to use it because I didn't know how long it had been out and not refrigerated. Ditto with the milk. There was no coffee left so I asked the girl at the front desk if she could bring some. And after waiting awhile, I went to find her and she was standing there holding the coffee chatting with another woman who worked in the hotel. I found this unacceptable since she knew I was waiting for it. When I poured some coffee, it was lukewarm. This was also the only hotel we stayed at that didn't have a computer in the lobby for guests to use because we wanted to use it to check-in for our flight before we left.

This hotel needs an upgrade badly and better customer service. I would never stay here again.

The front guest staff were always most courteous and always most helpful. The woman who checked me in made every effort to meet all of my preferences regarding the room and exceeded my expectations. The room was new (refurbished, i guess) and well decorated (not typical small hotel/motel cheap stuff). The room was a more than adequate size with everything I requested. It included both a fridge and a microwave. Perhaps, best of all, the bathroom was very clean and no mildew in the cracks in the tile or around the bathtub. Breakfast was typical and adequate. The grounds are very nice and well kept. The location is very quiet but convenient to all of central Orange County. I recommend the Comfort Inn Irvine Spectrum without reservation.

For $85 this was gd value for the money. Rms lkd gd and comfortable. Strong internet and fast. Decent breakfst.