A friend of ours lives in the area and recommended this place. It was a great quite location near the freeways. The price was reasonable as I did check other hotels and they were $20 higher. The people at the hotel are very friendly (Nick Jamie and Tom). The room sizes are fine and the internet is free. They offer free parking and breakfast. The breakfast was scarce hard boiled eggs, waffles and your basic cereals and sweet breads. We did not use the pool and spa as it was cold, but they do offer one. The location is great its off the freeway, near the mall and our friends of coarse. Do ask for the rooms on the 3rd floor they offer better views and we got a $50 gas card because of special promotion. Do ask the front desk about this.

Stayed here 2 nights with kids water polo team for a tournament. This is a small motel just off the 405/5 freeways. Staff at check in was friendly. Room was fine for what it was. It was clean, 2 dbl beds. Bathroom on small side, sink was outside tub/toilet area. Internet was free but spotty. Others in our group had issues with hairs in the bed, a blood stain on mattress, and a smoke smelly non smoking room. We had no issues.
Breakfast was average to poor. Room was small as we had big group all there at once. On regular day it would be fine. Food was average. Cereal, toast, waffle maker. Fruit was whole not sliced and there was some disgusting gravy dish. We did eat it both mornings, as kids just had cereal and I had a waffle. Others in our group skipped it the second morning to go else where.
I needed an extra blanket so went to front desk. Women was very helpful and brought one to me fresh from the dryer.
Motel has a small pool area off parking lot.

We've stayed at this hotel for years and it increible to think we stayed at the same hotel thats talked about in alot of the reviews. The front desk staff is very nice and helpful
( John, Fatima and Sarah ) John had a taxi on time for us to go to concert at the verizon wireless amphitheater. We got back late to the room the bed comfortable. Maid always do a great job, Im very picky about a clean bath tub in a hotel and its never been a promblem at this location towels too and I did get one with some back spot and had it replace imidatly by one of the nices maids sweet lady cant think of the name. The continental breakfast closes at 9 to early afther a concert but Fatima did make coffe and gave my husband a couple mini muffins. She when out of her way to please us, turned on the tv in the BK fast area and made sure we had what we needed. She told us about Laguna Beach being 10 minutes from the hotel and Im we just had to see this town in all the years we been to the comfort inn we never had the time to visit outside of town we usually just stay one night and drive back to Arizona. We asked to stay another night and took the day to visit Laguna Beach and drove on the PCH to San Clemete...have to say it was a beutiful drive on the cost that we have never done! On Monday morning we did make it on time for breakfast and had the must have waffles. Check out was 11 but called Sarah at the desk and asked for a later check out and it was no problem to stay till 1pm the bill always make sense and Sarah remembered us from a pasted visit that was very nice... We did have a pleasant stay and with our expirece we would recommend this hotel.

Honestly, The Comfort Inn Laguna Hills was the most disgusting hotel I have ever stayed at! I should have known when I made the reservation, the girl who answered the phone was so hard to understand, (I really don’t understand why a “Hospitality” business would allow an employee with poor communication skills and most the important of the intelligibility of the employee's pronunciation).
In spite of this, I made the reservation and showed up to check-in and I was greeted by a women, who must have been having a hectic day because she was short with me and had absolutely no interest in assisting me in anyway. I asked to speak with her manager, and she stated that her manger was Sarah, and she would be in the following morning at 7:00am.
When I finally found my room I just wanted to take a long nap before dinner, but that would not happen. The room smelled like mildew, there were water stains on the ceiling and dark stains on the carpet.
I found dirty towels behind the door; I suppose the maid forgot to take them with her after “cleaning” the room. I phoned the front desk to ask if this was an error or was I given this room by mistake. All she said was that she would send someone to pick-up the dirty towels.
The comforter was stained and there were several different human hairs inter-tangled in it. When I pulled back the sheets to them check out, I encounter another stain.
Totally sickened at this point because I was sure this room had not been cleaned, I called the front desk and asked if I could be moved to a clean room. I was told that there were no more clean rooms available.
After spending the night in this room, I am sure the bed was infested with bed bugs and the walls were paper thin.
In the morning I went into the lobby and witnessed one employee disciplining another employee at the front desk in a very condescending manner. I waited at the front desk for a few seconds for the unprofessional performance to come to an end, and then asked to speak with Sarah.
It was no surprise when I was greeted by the woman with the strong accent, who was scolding the employee, announcing that she was Sarah. I explained all my concerns and disappointments about the hotel to Sarah and she just had no time for me.
Long story short, Sarah was no help at all. She was impolite and tactless.
Bottom line, I will never stay at this hotel again and I would discourage anyone who is considering staying here.