Right off of 24, the hotel is convenient to a lot of East Bay cities and highways. We ended up with a great deal on SniqueAway for a last minute weekend stay in a King Fireplace room.
Check in was easy, front desk was fairly friendly but neglected some basic information like their parking policy and cost and the complimentary coffee in the lobby in the mornings. When we got to our fireplace room, it smelled like someone had recently burned a wood fire and didn't air anything out; it was pretty stuffy and the smell was acrid. We immediately called the front desk and they quickly moved us to a King deluxe without fireplace.
The deluxe room is very large, the bed is comfortable, and the bathroom is a good size with a tub/shower combo. Hotel was really quiet, except our really heavy footed neighbor upstairs who kept walking back and forth and having to hear that for a couple of hours. Luckily it was early! The only room negatives I'd give are that some things need upgrading, for example, the carpeting and the upholstery on the chair and sofa, all of which were very visibly stained. Also, maid service could use some attention to detail, as we found hair in the bathtub, yuck. We did love trying the Keurig coffee machine and appreciated the ample lamps in such a big room. Free wifi would have been very appreciated, but they charge $10 for a 24 hour period.
We ate dinner in the Bistro Saturday night - it was PACKED and really, really noisy, not conducive to conversation at all. The server was super-busy and we had to flag her down several times, but she was friendly and thorough with whatever we requested. Food was good, nothing spectacular, but competent. We had breakfast in the Duck Club restaurant and the service was stellar and the food was great. We couldn't stay for the Sunday brunch, which looks to be a great deal for the price, but the regular breakfast menu had good choices and everything was cooked perfectly to order.
The hotel is right by the highway but we didn't find highway noise to be an issue at all. All in all, great place for a nice local getaway.
Room Tip: Ask for a room away from the highway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear Guest,
Thank you for your kind comments regarding our hotel, we indeed are very pleased with the size of our guestrooms and comfortable beds. I do apologize for the fireplace room that was not aired out sufficiently, these rooms are quite popular and we need to more diligent in refreshing. I am happy that we were able to quickly find you an acceptable alternative. I will share your wonderful food and beverage comments with our culinary team and service staff. Yes, our restaurants are extremely popular with hotel guests and local diners alike, I am glad that you enjoyed your weekend getaway.
I look forward to welcoming you back in the very near future, please call me directly at 925-299-4330 for personal assistance.
Warm regards,
Tony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC