My room was upgaded to a suite on arrival. The suite was nicely appointed and clean, the only minus was the cabinetry showed a bit of wear. The staff was friendly and professional, I'd stay here again.

Poor management of hotel and staff. There has been a deterioration of integrity; guests are intentionally given faulty information and no remorse is shown even when calmly confronted about this.

My husband and I stayed at this hotel on Sand Canyon Avenue four times during the past 12 months, and observed that guests are treated as disposables, as if management fails to comprehend and uphold its role in the hospitality industry! We have had two incidences with this hotel. There was an issue with the room that we were incorrectly assigned. When we approached the general manager, he checked the computer and said that he understood the issue and that he would personally fix this by assigning us a different room within a half hour. After 40 minutes, we went to him for the fulfillment of his commit and he said that there was nothing he can do for us. We immediately terminated our stay there.

Thank goodness, there are optional hotels for guests. So we have astutely opted to not return to that hotel. For the sake of other guests, we truly hope for correction of the attitude of indifference towards guests.

I had previously stayed at this hotel 9 years ago for 2 months during a business relocation and it was fine. I had 2 cats with me and the hotel did everything to accomodate me. This recent 4 day stay was disappointing. The hotel is a bit run down, stained sink, scratchy sheets and a plugged bathtub drain which I requested they fix. 2 calls and a visit to the front desk and nothing was done about it. The 24 cupboard is not well stocked or actually even re-stocked. I watched the same bananas turn brown over my 4 day stay.

In town for a small family reunion, this hotel couldn't have been more perfect. Modest in services (no housekeeping during our stay), the hotel has everything you want, whenever you want it.