Poor management of hotel and staff. There has been a deterioration of integrity; guests are intentionally given faulty information and no remorse is shown even when calmly confronted about this.
My husband and I stayed at this hotel on Sand Canyon Avenue four times during the past 12 months, and observed that guests are treated as disposables, as if management fails to comprehend and uphold its role in the hospitality industry! We have had two incidences with this hotel. There was an issue with the room that we were incorrectly assigned. When we approached the general manager, he checked the computer and said that he understood the issue and that he would personally fix this by assigning us a different room within a half hour. After 40 minutes, we went to him for the fulfillment of his commit and he said that there was nothing he can do for us. We immediately terminated our stay there.
Thank goodness, there are optional hotels for guests. So we have astutely opted to not return to that hotel. For the sake of other guests, we truly hope for correction of the attitude of indifference towards guests.
- Candlewood Suites Irvine
- Candlewood Irvine
- Irvine Candlewood
- Irvine Candlewood Suites
