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Candlewood Suites Orange County, Irvine Spectrum – reviews, photos

2.0 of 5
16150 Sand Canyon Avenue, Irvine, CA 92618
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Candlewood Suites Orange County, Irvine Spectrum
Candlewood Suites Orange County, Irvine Spectrum
Candlewood Suites Orange County, Irvine Spectrum
Candlewood Suites Orange County, Irvine Spectrum
Candlewood Suites Orange County, Irvine Spectrum
Candlewood Suites Orange County, Irvine Spectrum
Ranked #14 of 16 hotels in Irvine
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    7
    3
    9
    3
    3
Date Rating
Indianapolis, Indiana
1 review
“No longer a good hotel”
2 of 5 stars Reviewed 13 October 2011

Poor management of hotel and staff. There has been a deterioration of integrity; guests are intentionally given faulty information and no remorse is shown even when calmly confronted about this.

My husband and I stayed at this hotel on Sand Canyon Avenue four times during the past 12 months, and observed that guests are treated as disposables, as if management fails to comprehend and uphold its role in the hospitality industry! We have had two incidences with this hotel. There was an issue with the room that we were incorrectly assigned. When we approached the general manager, he checked the computer and said that he understood the issue and that he would personally fix this by assigning us a different room within a half hour. After 40 minutes, we went to him for the fulfillment of his commit and he said that there was nothing he can do for us. We immediately terminated our stay there.

Thank goodness, there are optional hotels for guests. So we have astutely opted to not return to that hotel. For the sake of other guests, we truly hope for correction of the attitude of indifference towards guests.

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Irvine, California
1 review
“not like I remembered”
2 of 5 stars Reviewed 3 September 2011

I had previously stayed at this hotel 9 years ago for 2 months during a business relocation and it was fine. I had 2 cats with me and the hotel did everything to accomodate me. This recent 4 day stay was disappointing. The hotel is a bit run down, stained sink, scratchy sheets and a plugged bathtub drain which I requested they fix. 2 calls and a visit to the front desk and nothing was done about it. The 24 cupboard is not well stocked or actually even re-stocked. I watched the same bananas turn brown over my 4 day stay.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fastrack m about Candlewood Suites Orange County, Irvine Spectrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“As advertised”
3 of 5 stars Reviewed 30 August 2011

In town for a small family reunion, this hotel couldn't have been more perfect. Modest in services (no housekeeping during our stay), the hotel has everything you want, whenever you want it.

Stayed August 2011, travelled with family
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Ask cdstravels about Candlewood Suites Orange County, Irvine Spectrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calabasas, California
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“OK property in an extremely quiet neighborhood”
3 of 5 stars Reviewed 17 August 2011

I stayed here this week and it was the usual Candlewood Suites experience. The 2 standouts are that it is exceptionally quiet here (that's a good thing), but there is ZERO recognition of Priority Club status. With that I mean no welcome back greeting, no recognition that you are a PC member at all, and no water or cheap amenity snack at check-in. I have seen the Priority Club program with Intercontinental Hotels Group diminish into near joke status over the past few years. Marriott and Hilton are eating their hotel lunch and they really need to try harder for frequent stayers.

  • Stayed August 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Viking94708 about Candlewood Suites Orange County, Irvine Spectrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Habra, California
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Hard to find, but worth the comfort”
5 of 5 stars Reviewed 28 July 2011

If you miss the actual street to trun down going past the hospital, you will miss it! Love Candlewood Suites, the rooms are like mini apartments. We normally get the smoking room, this last time it was a bit stuffy, but otherwise this location features a much better stocked hotel pantry. Staff are quite polite and helpful.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask roachiebug about Candlewood Suites Orange County, Irvine Spectrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Julien, General Manager at Candlewood Suites Orange County, Irvine Spectrum, responded to this review
6 September 2011
Thank you roachiebug!

We are so pleased you enjoyed your recent stay. I’m also glad you mentioned the special care a traveler should take in looking four our hotel. As you point out the hotel is not visible from Sand Canyon Ave. Accessing the hotel is easiest for travelers after entering the Hoag Hospital complex and making a left at the stop sign.

Please come back and visit us soon. The hotel will be completed with its renovations by mid February 2012.

Charles E. Julien
General Manager
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Additional Information about Candlewood Suites Orange County, Irvine Spectrum

  • Candlewood Suites Irvine
  • Candlewood Irvine
  • Irvine Candlewood
  • Irvine Candlewood Suites
Address: 16150 Sand Canyon Avenue, Irvine, CA 92618
Price range (per night):* INR5,041 - 7,841

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