This hotel was great. Big beautiful lobby and common area. Excellent service at the front desk every time we went there (which was plenty because my daughter and I cannot go twenty minutes without losing or deactivating our room keys). Jason, at the front desk, provided OUTSTANDING customer service with a smile and gracious sense of humor. Mark, the valet, did the same. In fact every employee we came across seemed eager to please and happy to be there.
Prior to our arrival and departure they sent emails offering us the opportunity to check in/check out on line. I'm glad I didn't do this because I liked the service at the front desk and check in was super fast.
The room was spotless, spacious and comfortable. Lots of room to put your things, great water pressure in the shower, Portico products and a little tube of toothpaste for your convenience.
Computer and printer in the lobby to check-in for your flight and print your boarding pass. Wall Street Journals to take on each floor lobby (hurray not USA Today!)
We were in the area for a specific purpose that kept us on the go, so many of the ammenities the hotel has to offer went unused by us; including the gym, pool, fire pit, restaurants and the two shops. Did go to the bar a couple of times and experienced the same friendly, wonderful service we had across the board at this hotel.
There are restaurants and a shopping center and grocery store near by. (1/2 mile or so)
Enough people have already talked about the fee for parking and internet-so I won't go into that except to say the fees are fully disclosed so if you choose to stay here, you know it's part of the deal. But really??? In this day and age why the wi-fi charge (oh-wait-I said I wasn't going to mention it)
Anyway, thanks for a great weekend Hyatt Irvine. . we hope to return!
- Irvine Hyatt Regency
- Hyatt Irvine
- Irvine Hyatt
