I was planning to stay in their cottage and surprise my wife for her birthday. I emailed them directly with some questions, then a week later after not hearing back from them, called them to reserve the cottage as time was ticking away. I spoke with their reservations line and they were unable to answer some specific questions. I did not make the reservations as I wanted to know the answers to my questions first. The lady on the phone told me since she didn't know she would provide the inn keepers with the questions and have them get back to me.....absolutely nothing. No call, no email. These guys obviously don't understand that communicating with future customers can bring in more clientele. Obviously, I did not stay here...and never will.
