This hotel was nice comapred to others that I have stayed out in Hayward. My room did not have a bacony but most of the other room did. (not that I would have used it) Room did have a musty smell when I frst got into the rrom, but turning on the heater seemed to fix the issue as I did not notice it the rest of the stay. Beds were comfortable. If you have to stay in Hayward, CA, this hotel would be a good choice.

First, we should give credit to the property. Although it shows some signs of wear, it is generally clean, not too pricey, well-equipped and convenient to the Oakland Airport, especially if you are needing to be on the Hayward side. However, if you are looking for anything resembling service, go somewhere else. The staff isn't quite rude, but your role as a customer or their possible responsibility to care for you just doesn't cross their mind. We encountered 8 staff members and not one of them showed signs of competency or care. Each encounter was at such a low level of service, we can't even think of one example of even average quality communication and follow-through.

Don't park your car outside this hotel you may find it broken into!! I stayed here on corporate buisness and found the staff to be incompetent at best. I also had my car broken into. Staff wanted to accept no responsibility in the matter saying "We accept no responsibility for the contents of your car in our parking lot". Will recommend to our corporate offices not to do buisness with this hotel again.

This is the second time I have stayed at this hotel. The desk should be a little less picky about whether we use the credit card we made reservations with or another one that your hotel accepts. The reservation was made by my son and he had to come down to the hotel to check me in. Also I have had people call me and the desk would tell them I was not at the hotel, even though I was still checked in. Also the staff on my last visit would put incoming calls to me on hold for minutes on end hoping they would hang up so they would not have to deal with them or they would miss direct the calls to the wrong room and the voicemail did not pickup during calls. Not a good hotel for business travellers if you are depending on their phone service. Otherwise it's a nice budget hotel.