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Grass Valley Courtyard Suites – reviews, photos

210 N. Auburn Street, Grass Valley, CA 95945
Hotel amenities
Grass Valley Courtyard Suites
Ranked #1 of 11 hotels in Grass Valley
4.5 of 5 stars 64 Reviews
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64 reviews from our community

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Traveller rating
    40
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Date Rating
San Diego, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Like being at home- only better!”
5 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

From the cozy, comfortable decor to the myriad of thoughtful touches, this hotel more than met our hopes and expectations. The friendly staff members were generous with their time giving valuable information that added so much to our 3 night stay in Grass Valley. We were there over Christmas and they even had a detailed list of restaurants that were open on the holiday as well as an even more detailed list of hiking trails in the area. There wasn't any question we had that wasn't answered with an amazing amount of personally gathered info!

The very extensive "continental" breakfast was wonderful as was the wine with refreshments time in the early evening. The rooms had so many touches that added to our comfort, from the soft robes to the chocolates that were often left as a sweet surprise.

We will be visiting again and wouldn't dream of passing up enjoying this warm and cozy "home away from home".

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Catherine H for Grass Valley
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparks, Nevada
1 review
2 helpful votes 2 helpful votes
“Exceeded my expectations”
5 of 5 stars Reviewed 24 December 2011
2
people found this review helpful

From the welcome kit for my dog to the extra touches through out our stay, this hotel exceeded what you would expect for the price. The staff enjoyed their role of hosting their guests.
The breakfast indluded a variety of ripe fruits not easily found in winter, the room had locally roasted coffee and even a roll of paper towels among other quality touches.
The property layout was like small cottages and located within walking distance to downtown, even for my Mom using a walker.
I would not bother to look for another place to stay in GV.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lora T about Grass Valley Courtyard Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SF Bay Area
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Mostly good, very cold room needs a space heater”
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

First, the good (and it's mostly all good).

My second-floor room (chosen because previous reviewers had cautioned about noise from upstairs guests) was large and beautifully appointed. The temperpedic bed was very comfortable (thank you, Courtyard Suites ... a bad mattress will absolutely ruin any stay anywhere). I had a standard room, so was told I was not permitted to use the covered parking, which is reserved for tenants of suites ... but it was not raining or anything, so this was not annoying. Parking spaces were always available during my stay, though navigating the large fountain in the middle of the back parking lot to actually access the "standard" spaces closest to my room was sometimes a bit tricky. Really not sure why that fountain is there, or at least, there where it is. Check-in was lovely ... friendly, efficient, pleasant.

The location of the hotel is quite nice ... very close to downtown, but without all the parking and "area noise" issues that sort of location can sometimes bring. I've read wonderful things about evening food, but did not have a chance to try this, as I was in town for a specific purpose, and was kept busy from very early until very late at night.

The "bad" for me was that my room was cold and could not, using only the room's heater, actually be warmed to the point that I did not wake up repeatedly the first night shivering uncontrollably. I stayed in early December, and temperatures outside were quite chilly. I had been concerned about temperature, as some previous reviewers had complained about being cold, so I asked when I checked in if I'd be able to control the heat in my room, and was assured that I would, from the dedicated thermostat.

I think there are a few reasons for the problem. First, the wood shutters over the window and patio door provide very little insulation. Another issue is that the heating unit, located right under the window, has louvers designed to push heat vertically straight up rather than out into the room. Standing over the heater while it was running, I could feel a pleasant (but not powerful) warmth on my skin. Taking literally one step away from the heater, even while it was running, I could feel an unpleasant draft. Also, the heater is clearly not designed to "push" hot (or, in this case, warm) air at all forcefully, so it was not surprising that it was able to make little or no headway into warming the room.

As designed (and located), any heat the heater was providing was pushed directly up into the room's high ceiling space. I tried (briefly) running the ceiling fan over the bed, but while this may have redirected slightly warmer air down toward me, I couldn't feel it over the intolerably cool breeze that was being generated by the spinning fan blades and making me colder, so I turned the fan off.

Also contributing to the problem was that the thermostat is either not calibrated correctly or simply isn't working correctly. The thermostat was located on a wall, and I turned the "desired temp" up as high as it would go (80). Throughout the night, the thermostat continually insisted that the room had reached 80 degrees, and would SHUT THE HEATER OFF. There is no way any part of that room was 80 degrees, which would have been miserably, uncomfortably warm ... my educated guess would be somewhere in the range of MAYBE 65 - 67 degrees, max.

I did not complain to the staff about the temperature problem, largely because I could see no way for them to fix it, short of giving me extra blankets ... and I had already spent one very uncomfortable night trying to sleep beneath heavy piles of stuff and wrapped up in too many clothes. I wore multiple pairs of socks (including on my hands), a sweater, sweatpants, and with literally everything in my own bag and the room that could be pressed into service (including the heavy [not thick] bedspread and both supplied guest robes) spread out over me for insulation. All that weight pressing down on me made me very uncomfortable.

Note, too, that the bathroom is as far from the heater as it is possible to get, so this room is particularly cold in the middle of the night.

The next day, I borrowed a space heater from a local friend, hauled it up to my room that night, plugged it in. Half an hour later, the room was very comfortable, and I slept without a problem.

My room did not have a fireplace. I do not know if rooms with fireplaces are warmer.

I live close enough to Grass Valley that when I come up to see friends, I'll be driving from home. Based on this stay, I would choose Courtyard Suites again in a shot, because so much about it is so good -- but I'll know next time to bring my own trusty Vornado space heater from home. If you are planning a car trip to the area in the winter months, I suggest you do the same ... if you don't need it, no problem; if you do, you'll be very glad you brought it.

Room Tip: Had no trouble with noise with an upstairs room ... don't know if I had any neighbors the weeken...
See more room tips
  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ojimon about Grass Valley Courtyard Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Christiansen, General Manager at Grass Valley Courtyard Suites, responded to this review
3 January 2012
Thank you for your review. I am VERY sorry your room was so cold. I wish you would have told us so that we could have taken a look at it for you. And if it was something we couldn't fix during your stay, we would have been happy to provide an extra heater for you. If you have time, please call or email us with what room you stayed in so that we can try and fix the heater so future guests don't have the same issue. I'm glad you enjoyed the rest of your stay and hopefully we'll see you again soon.
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Yucaipa, California
1 review
2 helpful votes 2 helpful votes
“Love this place”
5 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

Very clean, quiet, our room was very comfortable. I love the fireplace, the tempurpedic mattress, the decor was charming. Staff was friendly and helpful. Attention to detail makes this a very comfortable place to stay, I will definitely be back.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lisa W about Grass Valley Courtyard Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phoenix oregon
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Don't stay in room 5010!!!”
2 of 5 stars Reviewed 30 November 2011

Letter to owner:I stayed at your motel from November 22
until November 25. We stayed in room 5010. Upon arrival from Oregon at
6:30 in the evening we unloaded our belongings into the room only to
find that we could hear the people next door conversations explicitly
and they were not even talking loudly. We contacted the front desk and
to give them credit they offered to move us but we were so tired we
declined. The people quieted down at nine . The next day we did hear the
conversations during the day and as my husband has pain problems he was
in the room constantly. That night was fine. Thanksgiving night was a
total nightmare. The woman next door was snoring until one o'clock in
the morning and it sounded like she was in our room so we got absolutely
no sleep until one. At seven, the day of our departure, they turned the
TV on. It was a challenge to get in the car and drive all the way home
to Oregon with so few hours sleep.

We have stayed in your facility in the past and loved it. I hope you
address the problem of insulation between these two particular rooms. I
also do not think it is too much to ask to have our last evening's stay
refunded.

She offered to upgrade us next visit but no refund. Take your chances but we would not stay here again. $159 to get no sleep is too steep!!

Room Tip: Be sure to make sure the room is insulate for noise but at this point wouldn't stay if sleeping...
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  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mcchrystal about Grass Valley Courtyard Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Christiansen, General Manager at Grass Valley Courtyard Suites, responded to this review
1 December 2011
Again, we want to apologize for the inconvenience during your stay. The staff did offer to move you to a different room numerous times to try and alleviate your discomfort, which is why we do not feel it is appropriate to offer you a refund. We hope that you will give us another chance in the future.
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Additional Information about Grass Valley Courtyard Suites

  • Grass Valley Courtyard Hotel
  • Courtyard Grass Valley
  • Grass Valley Courtyard
Address: 210 N. Auburn Street, Grass Valley, CA 95945
Price range (per night):* INR8,837 - 14,173

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