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Sheraton Garden Grove - Anaheim South Hotel – reviews, photos

3.5 of 5
12221 Harbor Boulevard, Garden Grove, CA 92840
Hotel amenities
Sheraton Garden Grove - Anaheim South Hotel
Ranked #8 of 16 hotels in Garden Grove
4.0 of 5 stars 180 Reviews
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180 reviews from our community

What travellers say about this hotel
  • Fitness center(5)
  • Very clean(4)
  • Parking fee(4)
  • Room service(4)
Traveller rating
    72
    61
    29
    11
    7
Only show reviews for Family (84) | Couples (38) | Business (27)
Date Rating
vancouver, bc
Senior Contributor
36 reviews 36 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nice hotel, great location”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This hotel is quite nice. The rooms are really a good size and the restaurant downstairs has great food. Don't waste your money on room service since both times we ordered the fppd was really greasy and not very tasty. The hotel shuttle is really convenient and runs every half hour which makes it really convenient to get to Disneyland and back. We will definately stay here again next trip to Disneyland

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask piscesrmt about Sheraton Garden Grove - Anaheim South Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick Ross, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review
13 February 2012
Dear "Nice hotel, great location",

Thank you for your compliments regarding the newest Sheraton in the Anaheim/Garden Grove area !!!!!!!!!!

I will definitely speak with my Food & Beverage Director about your comments regarding the quality of the Room Service you recieved. My apologies.....our Food & Service are typically excellent in both areas of the Hotel.

I'm happy that you enjoyed the Shuttle & look forward to having you back again soon the next time you are in town.

Sincerely,

Rick B. Ross
General Manager
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Long Beach, California, United States
1 review
“Stress-free Disney Daycation”
5 of 5 stars Reviewed 7 February 2012

I decided to take my wife out for a nice weekend to Disneyland, so not to deal with traffic and parking we decided to book a night at the Sheraton Anaheim South the day before. It took all the stress, out of going. Not only did we get to sleep in and have a drink before heading off. But we didn’t even have to wait in line for tickets since we bought them at the front desk. The staff was genuinely friendly; Julio the bellman was extremely helpful and attentive. Our room was very ample and clean, I’m looking forward to my next stay…

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jerry C about Sheraton Garden Grove - Anaheim South Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick Ross, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review
10 February 2012
Dear "Stress free Disney Daycation",

Thank you for your kind Review, we strive for excellence every day & Julio is one of our best Employees.....he will love to hear your comments !!!

Please come back soon as I know your next stay will be even more memorable.

Sincerely,

Rick B. Ross
General Manager
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Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Good for Disneyland.”
4 of 5 stars Reviewed 31 January 2012

3rd time I've stayed here in 4 years. Rooms are large, location is good and Disneyland shuttle works well. Room service food has dropped off since my last stay 1/10. Turkey in club sandwich was processed and gross. Room had two large stains on the floor. One was still wet. For under $100 a night it is a good place to stay.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rick Ross, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review
2 February 2012
Dear "Good for Disneyland",

My apologies for your Room Service experience. I will definitely bring this up with my Food & Beverage Director as this is not typical of the quality we serve on a daily basis.

I also apologize for the stain in your room. We had obviously just shampooed the carpet & that room should not have been put back into Inventory.....apparently they missed a spot? I will definitely bring this up with my Housekeeping Manager as well.

We do hope you stay with us again the next time you find yourself in the Anaheim/Garden Grove area.

Sincerely,

Rick B. Ross
General Manager
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Phoenix, Arizona
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Nice property!”
4 of 5 stars Reviewed 30 January 2012

We were here for a short trip to Disneyland and it was a nice stay. The room was comfortable and the staff was very accomodating. It was nice to have the shuttle take us to Disneyland, unfortunately the last shuttle never came when we were ready to come home and waited for over 45 minutes (12:15a-1a) for the shuttle. We were told that the last shuttle left one hour after the park closed. There was another hotel shuttle from a nearby hotel that ended up taking us back to the hotel. We could have just been not paying attention to the pickup times, so I would just recommend double checking with the shuttle driver. We ate dinner in the restaurant on our first evening and the food was great, service was just a little slow. There was only one server/bartender however we were the only table in the restaurant. With the exception of these two little hiccups the stay was great and I would deffinitely come back to this hotel in the future!

Room Tip: The rooms were shown as two queen beds, however I believe they were actually full size beds. Keep in...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cedward1 about Sheraton Garden Grove - Anaheim South Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick Ross, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review
1 February 2012
Dear "Nice Property!",

I am very pleased that you enjoyed your stay enough to want to stay with us once again !!!!

I do apologize for the late Shuttle, this is a contracted service & not handled by the Hotel so I will definitely speak with them about this issue. I also would like to apologize for the service being slow in the restaurant. This is not indicative of the way we run our F & B Operation here & will follow up on this as well.

We look forward to seeing you again soon the next time you are in the Anaheim/Garden Grove area.

Sincerely,

Rick B. Ross
General Manager
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england
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“good accomodation”
4 of 5 stars Reviewed 29 January 2012

the room was very comfortable, clean and quiet, ienjoyed good sleep on every night of my stay.
i took a top level "club" room that includes breakfast and evening snacks in the package, probably it wasn't worth the extra as the hotel was full and the club room facilities didn't cope well at full capacity.
staff were friendly and helpful - when i arrived i was allocated a room with connecting door and the desk staff changed it for me without hesitation when i asked - and there's a nice bar area to relax in the evenings. i would probably look elsewhere next time i visit anaheim, but wouldn't be upset if i had to stay here again.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dsw_no1 about Sheraton Garden Grove - Anaheim South Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick Ross, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review
31 January 2012
Dear "good accomodation",

I'm happy to hear that you enjoyed the amenities associated with a room on the Club Lounge
Floor. Yes, the Hotel was extremely busy during your stay & the Club Lounge can become quite crowded. My sincere apologies if you had to wait in line for Breakfast long.

Yes, our Bar area is quite nice....great sleek design & has a very relaxing atmosphere.

We do hope you choose the Sheraton Garden Grove on your next visit to the area, we would love to host you once again.

Sincerely,

Rick B. Ross
General Manager
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Additional Information about Sheraton Garden Grove - Anaheim South Hotel

  • Sheraton Garden Grove
Address: 12221 Harbor Boulevard, Garden Grove, CA 92840
Price range (per night):* INR5,947 - 9,782

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Sheraton Garden Grove - Anaheim South Hotel
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