The reviews of this property--under its new name and also under the old one (Picadilly) suggested that this was going to be a grim visit. But we were booked in here by others and arrived "on guard". Well, actually, it turned out to be quite okay. There is new management as of last autumn and, I think, the housekeeping has improved--at least our room on the ground floor of the Victoria building was tidy and well furnished. The carpet was old and a bit worn, but not as dismaying as the carpet that leads from the lobby past conference rooms to the entrance to the Victoria building. It simply has not been maintained or cleaned enough and had that 'dirty carpet' odor that can be cured only by new carpet. Still, the capital costs of improvement will (I expect) gradually lead to an overall improvement of the property. The bathroom was clean and towels were of good size. All in all, we had no complaints on the room. The wifi in the room worked just fine; as did the desktop computer in the lobby which has a printer attached. We were not driving, so I cannot say much about parking, but we observed no evidence of problems, and I failed to detect a lot of seedy folk doing unpleasant things in the vicinity. The 711 next door may have attracted some odd characters, but no real problems were experienced during our four night stay. The breakfast service is not super, but not bad either--hot scrambled eggs, sausage or bacon and the now familiar 'do it yourself' waffle maker. No bread for toasting, but English muffins and bagels were on offer. Orange and apple juices. Coffee was acceptable, and most mornings there was a pot of decaf--on other mornings the staff member behind the counter went and brought decaf back to our table. I did not count the tables and chairs, but when the hotel is heavily booked, the inadequacy of space is quickly apparent. Saturday morning a couple of large parties overwhelmed the facility and people had to wiait. In a piinch I would go next door (other direction) to Marie Callendars. And yes, the hours are from 6:00 am to 8:59 and 59 seconds. The staff were very efficient in clearing out the food items, although they did stay over a bit on the Saturday am rush hour. The staff were all friendly and accommodating. Some clearly are CSU Fresno students working part time, and may not be super sophisticated ind responding to complicated situations, but they sure tried, and caused us no problems at all.

So, on balance, this place is adequate and, I think, improving. A lot depends on context. If a visiting athletic team is staying or if there is a big event, eg. football game, suspect that things are louder and less well managed. But most of the time, I think the University Square is a good budget option

I was pleased with my stay at the University Square Hotel. I booked it via Priceline for a really good rate. When I checked in, I asked for a room in the quiet zone, if they had one, and was given a top-floor room in the Brittany building. The room was definitely quiet and very comfortable. The furnishings, linens and towels were serviceable and some things were shabbier than others--but for the price I paid, I was willing to overlook a frayed towel or blanket. The room and bathroom were both clean, and although older, pretty well maintained. The room seemed larger than usual. The double Speakman shower heads were heavenly. The bed was comfortable and there were lots of pillows. A highlight of my room was having not one, but two windows that opened! It was very nice to have a fresh breeze in my room. Breakfast was pretty good, and like everywhere else, it gets crowded at times. But, there was always enough food. The only issue I saw with this property is in its layout. It can be hard to find parking by the building you're staying in. I didn't get a chance to try any of the restaurants nearby, but there are lots of options, especially on Shaw (there's a Marie Callenderrs right next door). As a female traveling alone, I am always concerned about my safety, but had no problems with security at this hotel. The property is close to the airport, too, about a 10-minute drive, all suface streets. I would stay here again.

I'm disgusted with the customer service. They gave me keys to a room that hadn't been cleaned even though they called 2 hours prior to say my room was ready! The front desk clerk was unusually rude and tried to placate me with her artificial apologies. Never have I been given keys to a room where it looked like someone was still staying in there. Please, don't waste your money and patience on this horrid place.

I have been staying at this location for years. First it was the Piccadilly Inn University and the employees were awesome. Now that it has changed to University Square Hotel I am still getting the same great service. I have tried staying at the Best Western when they are full and the room and service was horrible. I won't stay anywhere else in Fresno. The convenience to Fresno State and my daughter is amazing.